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Contact : Customer Service in the Hospitality and Tourism Industry pdf epub mobi txt 电子书 下载 2024

图书介绍

Contact : Customer Service in the Hospitality and Tourism Industry
☆☆☆☆☆
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著者
出版者 出版社：桂鲁 订阅出版社新书快讯 新功能介绍
翻译者
出版日期 出版日期：1994/01/01
语言 语言：英文

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发表于2024-12-23

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图书描述

For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

著者信息

Contact : Customer Service in the Hospitality and Tourism Industry pdf epub mobi txt 电子书 下载

图书目录

I. Introduction To Service.
1.Introduction to Service Industries.
2.Understanding the Service Product.
3.The Laws of Service.

II. The Service Environment/Roles & Relationships.
4.The Players.
5.The Environment.
6.Company Responsibilities.
7.Frontline Worker's Responsibilities.

III. Service Tools.
8.Systems Technologies ("Service Technologies").
9.Interpersonal Communication Tools.
10.Personal Development Tools.

IV. Internal Service.
11.Internal Customers and Suppliers.
12.Principles and Practices of Internal Service.

V. Understanding Service Applications.
13.Classifying Service Organizations.
14.Hospitality, Hotel.
15.Hospitality, Restaurant.
16.Travel, Air.
17.Travel & Tourism, Cruise.
18.Travel & Tourism, Travel Agency.

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Contact : Customer Service in the Hospitality and Tourism Industry epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Contact : Customer Service in the Hospitality and Tourism Industry epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Contact : Customer Service in the Hospitality and Tourism Industry pdf epub mobi txt 电子书 下载 2024


想要找书就要到 小特书站
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

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Contact : Customer Service in the Hospitality and Tourism Industry pdf epub mobi txt 电子书 下载

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