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Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 電子書 下載 2024

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Quality Service : What Every Hospitality Manager Needs to Know
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作者
出版者 齣版社：桂魯 訂閱齣版社新書快訊 新功能介紹
翻譯者
出版日期 齣版日期：2002/01/01
語言 語言：繁體中文

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發表於2024-12-23

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圖書描述

　　For courses in Customer Service, Hospitality Management, and Travel and Tourism.

　　A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples—along with numerous exercises and a multitude of figures— are what make this text directly applicable to the real world of hospitality.

著者信息

Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 電子書 下載

圖書目錄

1. What Quality Service Is and What You Can Do about It.
2. Customer Expectations: The Procedural Side.
3. Customer Expectations: The Personal Side.
4. Creating a Quality Service Culture and Supportive Leadership Climate.
5. Defining What Quality Service Is for You.
6. Weaving Quality Service into Your Operation.
7. Assessing Progress and Rewarding Successes.
8. Maintaining Quality Service with Continuous Quality Improvement.

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Quality Service : What Every Hospitality Manager Needs to Know epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Quality Service : What Every Hospitality Manager Needs to Know epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 電子書 下載 2024


想要找書就要到 小特書站
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

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Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 電子書 下載

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