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Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 电子书 下载 2024

图书介绍

Quality Service : What Every Hospitality Manager Needs to Know
☆☆☆☆☆
简体网页||繁体网页
著者
出版者 出版社：桂鲁 订阅出版社新书快讯 新功能介绍
翻译者
出版日期 出版日期：2002/01/01
语言 语言：繁体中文

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发表于2024-12-23

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图书描述

　　For courses in Customer Service, Hospitality Management, and Travel and Tourism.

　　A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples—along with numerous exercises and a multitude of figures— are what make this text directly applicable to the real world of hospitality.

著者信息

Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 电子书 下载

图书目录

1. What Quality Service Is and What You Can Do about It.
2. Customer Expectations: The Procedural Side.
3. Customer Expectations: The Personal Side.
4. Creating a Quality Service Culture and Supportive Leadership Climate.
5. Defining What Quality Service Is for You.
6. Weaving Quality Service into Your Operation.
7. Assessing Progress and Rewarding Successes.
8. Maintaining Quality Service with Continuous Quality Improvement.

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Quality Service : What Every Hospitality Manager Needs to Know epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Quality Service : What Every Hospitality Manager Needs to Know epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Quality Service : What Every Hospitality Manager Needs to Know pdf epub mobi txt 电子书 下载 2024


想要找书就要到 小特书站
立刻按 ctrl+D收藏本页
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