具体描述
This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings. It covers all departments of a property including front-office operations such as registration, luggage, room keys, accounting, checking out, housekeeping, engineering and security, and the food and beverage department. Students can gain insight into multiple career choices and understand the dependency and complex coordination demanded in an entire property. Methods of marketing a property are explained, and sections are included on customer relations and dealing with international visitors. Each chapter has activities for the students and projects are offered that involve visiting a property, interviews, shadowing, or library work for in-depth research and first-hand experiences in hotel operations. An extensive teacher's manual gives instructors the tools to prepare lesson plans and administer tests.
著者信息
图书目录
Chapter 1: Lodgings.
Chapter 2: The Hospitality Business and You.
Chapter 3: Classification of Lodging Facilities.
Chapter 4: Front-Office Operations - Reservation.
Chapter 5: Front-Office Operations - Registration, Luggage, Room Keys, Information, Mail, Telephone.
Chapter 6: Front-Office Operations - Accounting and Checking Out.
Chapter 7: Housekeeping, Engineering and Security.
Chapter 8: Food and Beverage Department.
Chapter 9: Sales and Marketing, Meeting Planning, Servicing Groups.
Chapter 10: Accommodations.
Chapter 2: The Hospitality Business and You.
Chapter 3: Classification of Lodging Facilities.
Chapter 4: Front-Office Operations - Reservation.
Chapter 5: Front-Office Operations - Registration, Luggage, Room Keys, Information, Mail, Telephone.
Chapter 6: Front-Office Operations - Accounting and Checking Out.
Chapter 7: Housekeeping, Engineering and Security.
Chapter 8: Food and Beverage Department.
Chapter 9: Sales and Marketing, Meeting Planning, Servicing Groups.
Chapter 10: Accommodations.
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