小特书站

The World of Super Service pdf epub mobi txt 电子书下载 2024

图书介绍

☆☆☆☆☆
简体网页||繁体网页

著者

出版者出版社：桂鲁订阅出版社新书快讯新功能介绍

翻译者

出版日期出版日期：1997/01/01

语言语言：英文

下载链接在页面底部

点击这里下载

facebook linkedin mastodon messenger pinterest reddit telegram twitter viber vkontakte whatsapp 複製鏈接

想要找书就要到小特书站

ttbooks.qciss.net

立刻按 ctrl+D收藏本页

你会得到大惊喜!!

发表于2024-12-23

类似图书点击查看全场最低价

图书描述

An instantly accessible guide to creating good service and achieving 'success from service', responding to a widespread interest in, and hunger for knowledge on services. This text is perfect for any type or level of manager who wants to improve service levels. Ken Irons asks key questions such as: What makes for excellent service? Why is service so important in today's market? Contains entertaining cartoons to illuminate key points - an ideal book just to pick up and browse through.

著者信息

The World of Super Service pdf epub mobi txt 电子书下载

图书目录

Preface
Chapter 1 : What makes superservice?
Chapter 2 : Why service is here to stay
Chapter 3 : Being customer driven
Chapter 4 : Getting everyone onside
Chapter 5 : Strategic management
Chapter 6 : Communications
Chapter 7 : The learning organization
Chapter 8 : Service leadership
Chapter 9 : Value to the customer
Chapter 10 : Delivering the promise
Chapter 11 : Getting started
Chapter 12 : Keeping it going - 10 key areas
Index