Chapter 1 Daily Business 日常業務 1. To Establish Business Relations 2. Asking for Materials 3. Starting to Inquiry Formally 4. Responding to Clients' Inquiry 5. Not Satisfied with the Price 6. Accepting the Price and Placing an Order 7. Talking About Delivery Types 8. Talking About Payment Method 9. Opening a Letter of Credit 10. About the Package Details 11. Starting Packing to Deliver Goods 12. About the Insurance 13. Doing Commodity Inspection 14. Claiming for Indemnity 15. Trade Complaint on Quality 16. Trade Complaint on Time 17. Arbitrating
Chapter 2 Receiving Clients 接待客戶 18. Contacting Clients by Calling 19. Welcoming Clients at the Airport 20. Arriving at the Hotel 21. Having an Arrangement 22. Leading Clients Visit the Company 23. Leading Clients to the Factory 24. Showing Clients Around 25. Seeing Clients Off
Chapter 3 Business Activities 商務活動 26. Inviting Clients to Dinner 27. Entertaining Clients on the Dinner 28. Receiving Clients in the Company 29. Affirming the Appointment 30. Delaying the Appointment 31. Cancelling the Appointment 32. Business Visit 33. Attending the Opening Ceremony
Chapter 4 Business Conference 商務會議 34. Preparing for the Meeting 35. Making an Agenda 36. Making the Meeting Following the Agenda 37. Summarizing After the Meeting
Chapter 5 Marketing and Investigation 市場調研 38. New Products Release 39. Doing Market Research 40. Making Sales Strategy 41. Promoting the New Products 42. Public Relations Crisis
Chapter 6 Trade Fair 産品展銷會 43. Inviting Clients to the Trade Show 44. Applying for the Booth 45. Arranging the Booth Carefully 46. Exhibition Registration 47. Applying for Services 48. Receiving Clients on the Show 49. Showing Clients the Samples 50. Ending the Show 51. Connecting After the Show
Chapter 7 Negotiations 商務談判 52. About the Sales Agency 53. About Processing and Assembling 54. About Compensation Trade 55. About Joint Venture 56. About Technical Patent 57. About Calling for Bids and Bidding 58. About Mergers and Acquisitions 59. About Contract Term 60. Contract Review 61. Signing the Contract 62. Terminating the Contract 63. Expiration of the Contract