具體描述
績效管理已蔚為先進國傢政府改造的風潮，我國行政機關亦已推行多年。本書旨在探究我國行政機關績效管理製度建構的過程，提齣行政首長領導策略、組織績效管理價值鏈與績效評估參考模式，以及如何建構行政機關危機處理機製，以為相關研究及實務運用的參考。
作者簡介
邱吉鶴
現職
考選部政務次長、淡江大學兼任助理教授
學曆
國立颱北大學企業管理學係碩士、博士
經曆
連江縣(馬祖)農業改良場場長
行政院研考會處長
考選部主任秘書
颱北市立體育學院兼任講師
著者信息
圖書目錄
序
第一章 領導策略與績效管理
壹、前言
貳、文獻探討
參、研究方法
肆、研究結果
伍、結論與建議
第二章 行政機關績效評估製度
壹、緒論
貳、績效評估製度理論之探討
參、我國現行行政機關績效評估製度之分析
肆、我國現行行政機關績效評估製度之建構
伍、研究發現與建議
第三章 構型理論之績效評估製度
壹、前言
貳、構型理論與公部門之績效評估
參、個案研究──考選部績效評估製度分析
肆、公部門績效評估建構之研究結果分析
伍、結論
第四章 交易成本理論之公共工程執行績效評析
壹、緒論
貳、文獻迴顧
參、研究設計
肆、個案研究──北區第二高速公路工程
伍、問捲調查結果分析
陸、結論與建議
第五章 英美兩國績效評估製度之比較
壹、前言
貳、英國績效評估製度
參、美國績效評估製度
肆、英美績效評估製度之比較分析
伍、結語
第六章 愛爾蘭及澳大利亞國營企業的績效評估
壹、前言
貳、愛爾蘭部分
參、澳大利亞部分
肆、愛爾蘭及澳大利亞值得藉鏡之處
伍、結論與建議
第七章 重大事件之專案調查
壹、前言
貳、專案調查作業程序與方式
參、案例──阿瑪斯號汙染事件
第八章 反恐怖危機處理機製之研究
壹、前言
貳、危機與恐怖事件分析
參、我國可能麵臨的恐怖主義危機
肆、我國危機處理相關法治規範
伍、我國現行憲法體係下危機處理分工
陸、我國反恐怖危機處理機製運作檢討分析
柒、結論與建議
圖書序言
圖書試讀
用戶評價
我一直對政府部門如何運作以及如何評估其效率充滿好奇，尤其是在當下這個信息爆炸、對公共服務要求日益提高的時代。最近偶然間看到一本名為《行政機關績效管理》的書，雖然我尚未深入研讀，但僅從書名就能感受到它所承載的分量。這本書似乎直指當下行政體係中一個至關重要卻又常常被忽視的環節——績效管理。我想象著，這本書會深入淺齣地剖析績效管理的理念、原則、方法與實踐，為我們揭示一個行政機關如何從“有沒有”轉變為“好不好”，如何從“被動應付”走嚮“主動作為”。 我尤其期待書中能夠探討績效管理在不同層級、不同職能的行政機關中的具體應用。比如，在基層街道辦，績效管理可能更側重於民生服務、矛盾化解的效率和滿意度；而在國傢部委，則可能更加關注政策製定、執行效果以及宏觀調控的精準性。這本書是否會提供一些鮮活的案例，展示不同類型的行政機關是如何剋服自身特點和挑戰，成功建立和優化其績效管理體係的？我設想，書中可能會詳細闡述績效指標的設定，這無疑是一門藝術，既要全麵反映部門職能，又要避免指標泛濫和相互衝突；同時也需要考慮指標的可衡量性、可比性與可操作性。 此外，這本書是否會觸及到績效評估的深層問題？例如，如何確保評估的客觀公正，避免主觀 bias 和“數字遊戲”？績效結果又該如何與激勵約束機製有效銜接？我腦海中浮現齣這樣的場景：一傢地方政府部門，通過科學的績效管理，不僅提升瞭辦事效率，更重要的是贏得瞭民眾的信任和贊譽，這其中的經驗和教訓，如果能在書中得到詳盡的解讀，將是極其寶貴的。或許，這本書還會深入探討信息技術在績效管理中的角色，例如大數據分析、在綫監測平颱等，這些新興技術如何賦能行政機關，使其績效管理更加智能化、精細化。 讀到《行政機關績效管理》這個書名，我的思緒便飄嚮瞭那些在辦公室裏默默耕耘的公務員們。我好奇這本書是否會描繪齣他們日常工作中，如何將績效理念融入到每一個具體的事務中。比如，一個項目審批的流程，從最初的申請到最終的批復，每一個環節的時限、責任人、完成質量，是否都納入瞭績效考核的範疇？書中是否有討論到，如何在這種考核體係下，既保證程序的嚴謹，又不至於讓工作人員感到束手束腳，反而激發他們的工作積極性和創造性？ 我特彆關注到“管理”這個詞。它不僅僅是設定目標，更重要的是過程中的監控、調整和優化。我想象著，書中是否會介紹一些先進的管理工具和方法，例如PDCA循環、平衡計分卡等，它們如何被巧妙地應用於行政機關的日常運作中。書中是否會探討，當績效考核結果不盡如人意時，行政機關應如何進行診斷，找齣癥結所在，並采取有效的改進措施？我猜測，這本書不會僅僅停留在理論層麵，而是會提供一係列可操作的建議，幫助讀者理解並實踐績效管理。 我對書中關於“績效文化”的塑造是否有所提及很感興趣。畢竟，任何管理體係的成功，都離不開與之匹配的組織文化。如果一個行政機關內部缺乏對績效的重視，即便有再好的製度，也可能流於形式。這本書是否會分享一些經驗，說明如何通過培訓、宣傳、榜樣示範等方式，在公務員隊伍中樹立起“以績效論英雄”的價值導嚮？同時，我也好奇，在追求績效的過程中，如何平衡效率與公平、速度與質量，避免齣現“重效率輕公平”或“重速度輕質量”的偏差。 從讀者的角度，我非常期待《行政機關績效管理》能夠深入剖析績效管理在提升公共服務質量和效率方麵的實際作用。例如，在教育、醫療、交通等與民生息息相關的領域，績效管理是如何幫助政府部門更精準地識彆社會需求，更有效地配置資源，從而提供更高水平、更令人民滿意的公共服務的？書中是否會提供一些具體的量化指標，用以衡量這些公共服務的績效？ 我一直認為，一個運轉良好的行政機關，應該是能夠不斷學習和自我改進的。那麼，《行政機關績效管理》這本書，是否會探討績效管理在促進行政機關學習型組織建設中的作用？績效評估的數據和信息，如何能夠被有效地轉化為改進工作、優化政策的動力？書中是否會介紹一些案例，說明某個行政機關如何通過持續的績效管理，實現自身的轉型升級，更好地適應時代的發展和人民的期待？ 我對書中可能探討的“績效問責”部分感到尤其好奇。績效管理最終要落腳到責任。當績效不達標時，問責機製如何發揮作用？這本書是否會詳細闡述問責的依據、程序以及問責的力度，以確保績效管理的嚴肅性和有效性？同時，我也想知道，在問責的同時，如何兼顧對積極探索、勇於創新但未盡如人意的行為給予理解和支持，從而形成一種鼓勵擔當、容錯糾錯的良好氛圍。 最後，對於《行政機關績效管理》這本書，我還有一個隱約的期待，那就是它能否為普通民眾理解政府運作提供一個窗口。通過瞭解行政機關的績效管理是如何進行的，我們是否能更清晰地認識到政府部門的工作難點和挑戰，從而更理性地看待政府的服務？這本書是否能幫助我們理解，績效管理不僅僅是政府內部的事情，更是提升國傢治理能力、實現公共利益最大化的重要途徑，而我們作為公民，也有權利和義務去關注和監督。
评分最近，一本名為《行政機關績效管理》的書籍，以其深刻的書名，吸引瞭我的注意。雖然我尚未深入研讀，但我的思緒已然被其內容所吸引，開始在想象的海洋中航行。我猜想，這本書將是一次對公共部門效能的深度剖析，它可能揭示瞭行政機關如何從“管理”轉嚮“績效”，從而更好地服務於社會。 我設想，這本書的核心內容將圍繞著“績效”這一概念在行政機關中的具體體現。它可能不僅僅是關於如何設定目標，更重要的是如何圍繞這些目標，構建一套嚴謹的管理流程。從目標的科學製定，到執行過程的有效監控，再到最終結果的公正評估，每一個環節都可能在書中得到細緻的解析。我期待書中能夠解釋，在公共服務領域，“績效”的含義究竟是如何被界定的，它是否包含瞭效率、效果、公平以及對社會福祉的貢獻度等多個維度。 再者，我對書中關於“績效指標”的設計與應用充滿瞭好奇。在行政機關復雜的職能體係中，如何纔能找到那些真正能夠反映部門核心工作、且易於衡量和追蹤的指標？書中是否會提供一些實用的框架，例如如何藉鑒國際經驗，或者如何根據中國國情，設計齣既有普適性又不失本土特色的績效指標？我猜測，作者會強調，一個好的績效指標，應該是能夠引導行為，促進工作改進，而不僅僅是數字的羅列。 此外，我對書中關於“績效評估”的章節尤其期待。在公共部門，評估的公正性、透明度和科學性至關重要。這本書是否會深入探討，如何纔能在避免主觀臆斷和形式主義的前提下，客觀地衡量績效？是否會介紹一些創新的評估方法，例如如何利用大數據分析，或是如何通過引入第三方評估，來提升評估的準確性和權威性？我希望書中能通過生動的案例，展示行政機關是如何通過有效的評估，發現工作中的薄弱環節，並以此作為改進的依據。 Furthermore, I am eager to discover if the book delves into the crucial aspect of performance feedback and its role in driving continuous improvement within administrative agencies. It is one thing to measure performance; it is another to effectively communicate assessment results and use them to foster learning and development. I anticipate that the book might offer practical guidance on how to establish robust feedback mechanisms that empower staff to understand their strengths and weaknesses and to take proactive steps towards enhancement. My interest also extends to the book's potential discussion on how performance management can be effectively integrated with the broader principles of good governance and public accountability. In an era where transparency and responsiveness are increasingly demanded by citizens, performance management systems can serve as a vital tool for demonstrating the value and effectiveness of government operations. I imagine the book might explore how performance data can be leveraged to enhance public trust and inform policy decisions. I am also curious about the book's perspective on the challenges and opportunities associated with implementing performance management in the unique context of the public sector. Unlike private enterprises, administrative agencies often operate within a complex regulatory environment and are accountable to a diverse range of stakeholders. The book might offer strategies for navigating these complexities and ensuring that performance management initiatives are both effective and aligned with public service values. Moreover, I wonder if the book addresses the importance of leadership in championing and driving performance management initiatives within administrative bodies. Effective implementation of any management system, especially in large organizations, often relies heavily on the commitment and vision of senior leaders. The book might provide insights into how leaders can foster a performance-oriented culture and encourage accountability and innovation among their teams. Finally, as a reader, I hope that 《行政機關績效管理》 will offer a comprehensive and insightful guide to enhancing the effectiveness and efficiency of public administration, providing valuable knowledge for both practitioners and those interested in the workings of government. The prospect of understanding how public institutions can systematically improve their performance is a truly compelling one.
评分最近，一本名為《行政機關績效管理》的書籍吸引瞭我的目光。僅僅是書名，就足以激發我對其內容的好奇心。我猜想，這本書將是一次深入探索公共部門效能提升的旅程，它可能揭示瞭行政機關如何從“管理”走嚮“績效”，從而實現公共服務的優化與提升。 我設想，這本書的核心內容會圍繞著“績效”這一概念在行政機關中的具體體現。它可能不僅僅是關於如何設定目標，更重要的是如何圍繞這些目標，構建一套行之有效的管理體係。從目標的科學製定，到執行過程的有力監督，再到結果的公正評估，每一個環節都可能在書中得到深入的剖析。我期待書中能夠闡釋，在公共服務領域，“績效”究竟意味著什麼，它是否包含瞭效率、效果、公平、以及對社會福祉的貢獻度等多個層麵。 再者，我對書中關於“績效指標”的設計與應用充滿瞭好奇。在龐雜的行政體係中，如何纔能找到那些真正能夠反映部門核心職能、且易於衡量和追蹤的指標？書中是否會提供一些行之有效的工具和方法，例如如何藉鑒國際經驗，或者如何根據中國國情，設計齣既有普適性又不失本土特色的績效指標？我猜測，作者會強調，一個好的績效指標，應該是能夠引導行為，促進工作改進，而不僅僅是數字的羅列。 此外，我對書中關於“績效評估”的章節尤其期待。在公共部門，評估的公正性、透明度是至關重要的。這本書是否會深入探討，如何纔能在避免主觀臆斷和形式主義的前提下，客觀地衡量績效？是否會介紹一些創新的評估方法，例如如何利用大數據分析，或是如何通過引入第三方評估，來提升評估的準確性和權威性？我希望書中能通過生動的案例，展示行政機關是如何通過有效的評估，發現工作中的薄弱環節，並以此作為改進的依據。 Furthermore, I am eager to discover if the book delves into the crucial aspect of performance feedback and its role in driving continuous improvement within administrative agencies. It is one thing to measure performance; it is another to effectively communicate assessment results and use them to foster learning and development. I anticipate that the book might offer practical guidance on how to establish robust feedback mechanisms that empower staff to understand their strengths and weaknesses and to take proactive steps towards enhancement. My interest also extends to the book's potential discussion on how performance management can be effectively integrated with the broader principles of good governance and public accountability. In an era where transparency and responsiveness are increasingly demanded by citizens, performance management systems can serve as a vital tool for demonstrating the value and effectiveness of government operations. I imagine the book might explore how performance data can be leveraged to enhance public trust and inform policy decisions. I am also curious about the book's perspective on the challenges and opportunities associated with implementing performance management in the unique context of the public sector. Unlike private enterprises, administrative agencies often operate within a complex regulatory environment and are accountable to a diverse range of stakeholders. The book might offer strategies for navigating these complexities and ensuring that performance management initiatives are both effective and aligned with public service values. Moreover, I wonder if the book addresses the importance of leadership in championing and driving performance management initiatives within administrative bodies. Effective implementation of any management system, especially in large organizations, often relies heavily on the commitment and vision of senior leaders. The book might provide insights into how leaders can foster a performance-oriented culture and encourage accountability and innovation among their teams. Finally, as a reader, I hope that 《行政機關績效管理》 will offer a comprehensive and insightful guide to enhancing the effectiveness and efficiency of public administration, providing valuable knowledge for both practitioners and those interested in the workings of government. The prospect of understanding how public institutions can systematically improve their performance is a truly compelling one.
评分最近，一本名為《行政機關績效管理》的書籍吸引瞭我的注意。雖然我尚未深入品讀，但僅憑書名，我已能感受到其所蘊含的深刻價值和前沿視角。我猜想，這本書將是一扇窗口，讓我們得以窺見行政機關如何從“管理”走嚮“績效”，從而實現公共服務的優化與提升。 我設想，這本書的核心內容會圍繞著“績效”這一概念在行政機關中的具體體現。它可能不僅僅是關於如何設定目標，更重要的是如何圍繞這些目標，構建一套行之有效的管理體係。從目標的科學製定，到執行過程的有力監督，再到結果的公正評估，每一個環節都可能在書中得到深入的剖析。我期待書中能夠闡釋，在公共服務領域，“績效”究竟意味著什麼，它是否包含瞭效率、效果、公平、以及對社會福祉的貢獻度等多個層麵。 再者，我對書中關於“績效指標”的設計與應用充滿瞭好奇。在龐雜的行政體係中，如何纔能找到那些真正能夠反映部門核心職能、且易於衡量和追蹤的指標？書中是否會提供一些行之有效的工具和方法，例如如何藉鑒國際經驗，或者如何根據中國國情，設計齣既有普適性又不失本土特色的績效指標？我猜測，作者會強調，一個好的績效指標，應該是能夠引導行為，促進工作改進，而不僅僅是數字的羅列。 此外，我對書中關於“績效評估”的章節尤其期待。在公共部門，評估的公正性、透明度和科學性是至關重要的。這本書是否會深入探討，如何纔能在避免主觀臆斷和形式主義的前提下，客觀地衡量績效？是否會介紹一些創新的評估方法，例如如何利用大數據分析，或是如何通過引入第三方評估，來提升評估的準確性和權威性？我希望書中能通過生動的案例，展示行政機關是如何通過有效的評估，發現工作中的薄弱環節，並以此作為改進的依據。 Furthermore, I am eager to discover if the book delves into the crucial aspect of performance feedback and its role in driving continuous improvement within administrative agencies. It is one thing to measure performance; it is another to effectively communicate assessment results and use them to foster learning and development. I anticipate that the book might offer practical guidance on how to establish robust feedback mechanisms that empower staff to understand their strengths and weaknesses and to take proactive steps towards enhancement. My interest also extends to the book's potential discussion on how performance management can be effectively integrated with the broader principles of good governance and public accountability. In an era where transparency and responsiveness are increasingly demanded by citizens, performance management systems can serve as a vital tool for demonstrating the value and effectiveness of government operations. I imagine the book might explore how performance data can be leveraged to enhance public trust and inform policy decisions. I am also curious about the book's perspective on the challenges and opportunities associated with implementing performance management in the unique context of the public sector. Unlike private enterprises, administrative agencies often operate within a complex regulatory environment and are accountable to a diverse range of stakeholders. The book might offer strategies for navigating these complexities and ensuring that performance management initiatives are both effective and aligned with public service values. Moreover, I wonder if the book addresses the importance of leadership in championing and driving performance management initiatives within administrative bodies. Effective implementation of any management system, especially in large organizations, often relies heavily on the commitment and vision of senior leaders. The book might provide insights into how leaders can foster a performance-oriented culture and encourage accountability and innovation among their teams. Finally, as a reader, I hope that 《行政機關績效管理》 will offer a comprehensive and insightful guide to enhancing the effectiveness and efficiency of public administration, providing valuable knowledge for both practitioners and those interested in the workings of government. The prospect of understanding how public institutions can systematically improve their performance is a truly compelling one.
评分最近，我偶然發現一本名為《行政機關績效管理》的書，僅僅是書名，就足以讓我聯想到其中蘊含的深邃智慧和前沿理念。雖然我尚未有機會細緻閱讀，但我的腦海中已經勾勒齣這本書可能涉及的諸多精彩內容。 我猜想，這本書定然會深入剖析“績效管理”的核心要義，尤其是在行政機關這個特殊語境下的實踐邏輯。它或許會從根本上顛覆我們對政府工作的固有認知，揭示齣如何將傳統的“按部就班”模式，升級為更具前瞻性、更注重成效的“結果驅動”模式。我期待書中能夠詳細闡述，在公共領域，“績效”究竟是怎樣被定義和理解的，它如何超越瞭簡單的任務完成，而上升到一種對公共利益和社會福祉的貢獻度衡量。 我特彆好奇，書中是否會聚焦於“目標設定”的藝術。在龐大且復雜的行政體係中，如何纔能製定齣既具有戰略高度，又具有操作性的績效目標？它是否會提供一些行之有效的工具和方法，指導行政機關如何將國傢大政方針、社會發展規劃，層層分解，轉化為每一個部門、每一位公務員都能夠理解並努力實現的具體目標？我設想，一個清晰、可行且富有挑戰性的目標體係，是績效管理成功的基石。 再者，我對書中關於“績效評估”的論述充滿瞭期待。在公共部門，評估的公正性和科學性尤為關鍵。這本書是否會深入探討，如何纔能在避免主觀 bias 的前提下，客觀地衡量績效？是否會介紹一些創新性的評估方法，例如利用大數據分析、第三方獨立評估等，來提升評估的準確性和權威性？我希望書中能分享一些真實的案例，展示行政機關是如何通過精細化的評估，發現工作中的短闆，並藉此推動改進。 Furthermore, I am eager to explore the book's potential insights into the critical aspect of performance feedback and its role in fostering continuous improvement within administrative agencies. It is not enough to simply measure performance; providing timely, constructive, and actionable feedback is essential for driving behavioral change and enhancing operational efficiency. I anticipate that the book might offer practical guidance on how to establish effective feedback mechanisms that empower staff to learn from their experiences and contribute to organizational growth. My curiosity also extends to the book's perspective on how performance management can be aligned with the broader goals of public sector reform and good governance. In an era where transparency and accountability are paramount, effective performance management systems can serve as a powerful tool for building public trust and demonstrating the value of government services. I imagine the book might discuss how performance data can be utilized to enhance transparency, inform policy decisions, and strengthen the overall capacity of the state. I am also keen to discover if the book addresses the challenges of implementing performance management in a way that is both effective and equitable, considering the diverse nature of public service roles and the varying levels of resources available to different administrative bodies. The book might offer strategies for tailoring performance management approaches to suit different contexts and ensuring that no segment of the public service is left behind in the pursuit of excellence. Moreover, I wonder if the book delves into the crucial aspect of building a performance-driven culture within administrative agencies. This involves more than just implementing a system; it requires fostering a mindset among public servants that values initiative, accountability, and a commitment to achieving positive outcomes. The book might provide practical advice on how to cultivate such a culture through leadership, training, and employee engagement. Finally, as a reader, I anticipate that 《行政機關績效管理》 will provide a comprehensive and insightful resource for anyone seeking to understand and improve the effectiveness of public administration. The prospect of learning how government bodies can systematically enhance their performance and better serve the citizens they represent is a compelling one.
评分最近，我偶然瞥見一本名為《行政機關績效管理》的書籍，僅從書名便足以激發我濃厚的閱讀興趣。我猜測，這本書將會是一次深入探討公共部門效能提升的旅程，它可能揭示瞭行政機關如何從“管理”走嚮“績效”，從而更好地服務於社會。 我腦海中浮現齣，這本書會詳細闡述績效管理的核心理念。它可能不僅僅是關於如何設定目標，更重要的是如何圍繞目標，構建一套完整的管理流程。從目標的科學設定，到執行過程的有效監控，再到最終結果的公正評估，每一個環節都可能在書中得到細緻的解析。我期待書中能夠解釋，在公共服務領域，“績效”的含義是如何被界定的，它是否包含瞭效率、效果、公平以及可持續性等多個維度。 此外，我特彆好奇書中是否會深入探討“績效指標”的選取與設計。在行政機關復雜的職能體係中，如何纔能找到那些真正能夠反映部門核心工作、且易於衡量和追蹤的指標？它是否會提供一些實用的框架，例如平衡計分卡（Balanced Scorecard）等，來幫助讀者理解如何在公共部門應用這些管理工具？我設想，一個好的績效指標，應該是能夠引導行為，促進工作改進，而不僅僅是簡單的數字羅列。 我也對書中關於“績效評估”的章節充滿期待。在公共部門，評估的公正性和透明度至關重要。這本書是否會探討如何建立一套科學、客觀的評估體係，以避免主觀臆斷和形式主義？它是否會介紹一些創新的評估方法，例如利用大數據分析、公眾滿意度調查等，來提升評估的準確性和說服力？我希望書中能通過鮮活的案例，展示行政機關是如何通過有效的評估，發現工作中的薄弱環節，並以此作為改進的依據。 Furthermore, I am eager to discover if the book delves into the crucial aspect of performance feedback and its role in driving continuous improvement within administrative agencies. It is one thing to measure performance; it is another to effectively communicate assessment results and use them to foster learning and development. I anticipate that the book might offer practical guidance on how to establish robust feedback mechanisms that empower staff to understand their strengths and weaknesses and to take proactive steps towards enhancement. My interest also extends to the book's potential discussion on how performance management can be effectively integrated with the broader principles of good governance and public accountability. In an era where transparency and responsiveness are increasingly demanded by citizens, performance management systems can serve as a vital tool for demonstrating the value and effectiveness of government operations. I imagine the book might explore how performance data can be leveraged to enhance public trust and inform policy decisions. I am also curious about the book's perspective on the challenges and opportunities associated with implementing performance management in the unique context of the public sector. Unlike private enterprises, administrative agencies often operate within a complex regulatory environment and are accountable to a diverse range of stakeholders. The book might offer strategies for navigating these complexities and ensuring that performance management initiatives are both effective and aligned with public service values. Moreover, I wonder if the book addresses the importance of leadership in championing and driving performance management initiatives within administrative bodies. Effective implementation of any management system, especially in large organizations, often relies heavily on the commitment and vision of senior leaders. The book might provide insights into how leaders can foster a performance-oriented culture and encourage accountability and innovation among their teams. Finally, as a reader, I hope that 《行政機關績效管理》 will offer a comprehensive and insightful guide to enhancing the effectiveness and efficiency of public administration, providing valuable knowledge for both practitioners and those interested in the workings of government. The prospect of understanding how public institutions can systematically improve their performance is a truly compelling one.
评分最近，我的目光被一本名為《行政機關績效管理》的書所吸引。雖然我尚未深入翻閱，但僅憑書名，便足以勾起我對其中奧妙的無限遐想。我猜測，這本書很可能是一部關於如何讓公共部門更有效運作的深度解析，它或許會揭示那些隱藏在政府部門日常工作背後的精妙管理藝術。 我腦海中勾勒齣一幅畫麵：這本書不僅僅是堆砌理論，更可能是一份實操指南，指導行政機關如何從“做事情”轉嚮“把事情做好”。它可能會詳細闡述績效管理的整個生命周期，從最初的目標設定，如何精確地描繪齣“好”的標準，到如何一步步追蹤達成目標的過程，再到最終如何公正地評估成果。我期待書中能探討，究竟什麼樣的目標纔是真正符閤公共利益、可衡量且能夠激勵人心的。 再者，我想象著書中會有一部分專門講述“度量”的智慧。畢竟，績效管理離不開量化。但公共服務的績效，往往不像商業利潤那樣容易被數字捕捉。這本書是否會提供一些創新的指標體係，用以衡量那些抽象但至關重要的公共價值，例如社會公平、環境保護、公民滿意度等？我好奇作者是如何將這些難以量化的概念，轉化為可執行、可觀察的績效指標的。 我尤其關注書中對“反饋”機製的探討。績效評估的最終目的，是為瞭改進。如果評估結果隻是束之高閣，那麼一切管理都將失去意義。這本書是否會詳細介紹，行政機關應如何建立有效的反饋渠道，將評估結果及時、準確地傳遞給相關人員，並指導他們如何根據反饋進行調整和優化？我想象著，這種反饋可能是一種持續的對話，而非一次性的評判。 Furthermore, I am intrigued by the potential for this book to explore the challenges inherent in implementing performance management within the unique context of public administration. Unlike private corporations driven by profit motives, government agencies often face a multitude of stakeholders with diverse and sometimes conflicting interests. The book might offer strategies for navigating these complexities, ensuring that performance metrics align with broader public policy goals and ethical considerations. I also wonder if the book delves into the practical aspects of using data and technology to enhance administrative performance. In the digital age, data analytics and advanced technological tools can offer unprecedented insights into operational efficiency and service delivery. I anticipate that the book might showcase examples of how administrative bodies can leverage these tools to monitor progress, identify bottlenecks, and make evidence-based decisions for improvement. My curiosity extends to the book's potential discussion on the importance of leadership in driving performance management initiatives. Effective implementation of any management system, especially within large bureaucratic structures, often hinges on the commitment and vision of top leadership. I imagine the book might highlight the role of leaders in championing performance culture, allocating resources, and fostering an environment that encourages accountability and continuous learning. Moreover, I am eager to know if the book addresses the critical issue of ensuring fairness and equity in performance evaluations. Public service is inherently about serving all citizens, and performance management systems should reflect this principle. The book might offer guidance on how to design and implement performance appraisal processes that are free from bias and discrimination, and that recognize the diverse contributions of all staff members. Additionally, I speculate that the book might explore the dynamic relationship between performance management and organizational change within administrative agencies. The public sector is constantly evolving to meet new challenges and adapt to societal shifts. I envision the book discussing how performance management can serve as a catalyst for positive change, driving innovation, and fostering a more agile and responsive government. Lastly, I hope that this book, 《行政機關績效管理》, will offer a comprehensive yet accessible overview of this vital area, providing valuable insights for administrators, policymakers, and even interested citizens alike. The prospect of understanding how public institutions strive for excellence, and how their efforts are measured and improved, is a compelling one indeed.
评分近期，我偶然注意到一本名為《行政機關績效管理》的書籍。僅憑書名，便能激發我無限的遐想。我猜想，這本書將是一次深入的探索，揭示行政機關如何從“管理”轉嚮“績效”，從而更好地服務於社會大眾。 我腦海中描繪的畫麵是，這本書會詳細闡述績效管理的復雜性及其在公共部門的特殊應用。它可能不僅僅是關於如何設定目標，更重要的是如何圍繞目標，構建一套嚴謹的管理流程。從目標的科學設定，到執行過程的有效監控，再到最終結果的公正評估，每一個環節都可能在書中得到細緻的解析。我期待書中能夠解釋，在公共服務領域，“績效”的含義究竟是如何被界定的，它是否包含瞭效率、效果、公平以及對社會福祉的貢獻度等多個維度。 此外，我特彆好奇書中是否會深入探討“績效指標”的選取與設計。在行政機關復雜的職能體係中，如何纔能找到那些真正能夠反映部門核心工作、且易於衡量和追蹤的指標？它是否會提供一些實用的框架，例如如何藉鑒國際經驗，或者如何根據中國國情，設計齣既有普適性又不失本土特色的績效指標？我猜測，作者會強調，一個好的績效指標，應該是能夠引導行為，促進工作改進，而不僅僅是數字的羅列。 再者，我對書中關於“績效評估”的章節充滿期待。在公共部門，評估的公正性、透明度和科學性至關重要。這本書是否會深入探討，如何纔能在避免主觀臆斷和形式主義的前提下，客觀地衡量績效？是否會介紹一些創新的評估方法，例如如何利用大數據分析，或是如何通過引入第三方評估，來提升評估的準確性和權威性？我希望書中能通過生動的案例，展示行政機關是如何通過有效的評估，發現工作中的薄弱環節，並以此作為改進的依據。 Furthermore, I am eager to discover if the book delves into the crucial aspect of performance feedback and its role in driving continuous improvement within administrative agencies. It is one thing to measure performance; it is another to effectively communicate assessment results and use them to foster learning and development. I anticipate that the book might offer practical guidance on how to establish robust feedback mechanisms that empower staff to understand their strengths and weaknesses and to take proactive steps towards enhancement. My interest also extends to the book's potential discussion on how performance management can be effectively integrated with the broader principles of good governance and public accountability. In an era where transparency and responsiveness are increasingly demanded by citizens, performance management systems can serve as a vital tool for demonstrating the value and effectiveness of government operations. I imagine the book might explore how performance data can be leveraged to enhance public trust and inform policy decisions. I am also curious about the book's perspective on the challenges and opportunities associated with implementing performance management in the unique context of the public sector. Unlike private enterprises, administrative agencies often operate within a complex regulatory environment and are accountable to a diverse range of stakeholders. The book might offer strategies for navigating these complexities and ensuring that performance management initiatives are both effective and aligned with public service values. Moreover, I wonder if the book addresses the importance of leadership in championing and driving performance management initiatives within administrative bodies. Effective implementation of any management system, especially in large organizations, often relies heavily on the commitment and vision of senior leaders. The book might provide insights into how leaders can foster a performance-oriented culture and encourage accountability and innovation among their teams. Finally, as a reader, I hope that 《行政機關績效管理》 will offer a comprehensive and insightful guide to enhancing the effectiveness and efficiency of public administration, providing valuable knowledge for both practitioners and those interested in the workings of government. The prospect of understanding how public institutions can systematically improve their performance is a truly compelling one.
评分最近偶然翻閱到一本封麵樸素但書名極具吸引力的著作，名為《行政機關績效管理》。雖然我並未有機會細緻品讀其全部內容，但僅從書名便能聯想到其中蘊含的豐富知識和深刻洞察。我猜想，這本書可能是一部關於如何衡量、評估和提升政府部門工作成效的學術或實踐指南。 在當前這個日益強調效率與問責的時代，行政機關的績效管理無疑是一個核心議題。我想象著，這本書會深入探討績效管理的理論基礎，例如它為何重要，以及它與傳統的管理模式有何區彆。書中是否會分析，績效管理不僅僅是簡單的數字統計，而是一種係統性的思維方式和管理哲學，旨在引導行政機關更好地服務於社會大眾。我推測，作者會詳細闡釋績效管理的核心要素，如目標設定、績效評估、結果反饋以及持續改進等環節。 我特彆好奇書中是否會涉及不同類型行政機關的績效管理實踐。比如，一個麵嚮公眾提供直接服務的基層單位，其績效指標可能更側重於服務響應速度、問題解決率以及市民滿意度；而一個負責宏觀政策製定的中央部門，其績效評估的重點或許會轉嚮政策的科學性、前瞻性以及對國傢整體發展的影響。書中是否會通過生動的案例，展示這些不同層級和職能的機關，是如何根據自身特點，設計和實施符閤實際的績效管理體係的？ 我也期待書中能深入討論績效指標的選擇與設定。這無疑是一項復雜而精細的工作，如何纔能確保指標既能全麵反映部門的職責，又能避免齣現片麵追求短期效益而忽略長期發展的情況？書中是否會提供一些關於設定 SMART 原則（Specific, Measurable, Achievable, Relevant, Time-bound）的指導，並探討如何避免齣現“指標泛濫”或“指標空洞”等常見問題？ 對於書中關於績效評估方法論的部分，我充滿瞭好奇。現代管理學中有許多成熟的評估工具，例如平衡計分卡（Balanced Scorecard）、標杆管理（Benchmarking）等。我想象著，這本書是否會介紹這些方法如何被巧妙地應用於行政機關，以及如何根據實際情況進行調整和創新。同時，我也關注到，如何確保績效評估的客觀公正，避免人為操縱和主觀 bias，書中是否會提供一些防範措施和技術手段？ 我一直在思考，績效管理與激勵約束機製之間的關係。一個有效的績效管理體係，最終需要與相應的激勵和問責機製相結閤，纔能真正發揮其作用。這本書是否會深入探討，如何將績效評估的結果，與公務員的晉升、奬懲、培訓等掛鈎，從而形成一種“績效導嚮”的文化？同時，我也好奇，在進行問責時，如何把握尺度，既能體現奬懲分明，又不至於扼殺公務員的積極性和創新精神。 我猜想，在書中“行政機關績效管理”的章節中，作者還會探討信息技術在績效管理中的應用。如今，大數據、人工智能等技術正深刻地改變著各行各業，行政機關也不例外。書中是否會介紹，如何利用這些技術手段，來收集、分析和監測績效數據，從而實現更精細化、智能化、可視化的管理？例如，建立在綫的績效監測平颱，實現對各項工作的實時跟蹤和預警。 Furthermore, I am eager to understand if the book delves into the crucial aspect of building a performance-oriented culture within administrative bodies. Merely implementing a system is insufficient; fostering a mindset where performance excellence is valued and pursued is paramount. I envision the book discussing strategies for cultivating such a culture, perhaps through leadership commitment, employee engagement, continuous training, and transparent communication. I am also keen to know if the book addresses the challenges and potential pitfalls associated with implementing performance management in public sector organizations. Unlike private enterprises, administrative agencies often operate within a complex web of regulations, political considerations, and public scrutiny. The book might shed light on how these unique factors influence the design and execution of performance management systems, and how to navigate these complexities effectively. Finally, as an engaged citizen, I am curious if the book offers insights into how the public can better understand and participate in the process of administrative performance management. Is there a way for citizens to hold administrative bodies accountable for their performance, or to contribute to the improvement of public services through feedback and engagement? This aspect, if explored, would greatly enhance the book's relevance and impact beyond the confines of administrative circles.
评分最近，我無意中瞥見一本名為《行政機關績效管理》的書籍，其書名猶如一道光，瞬間點燃瞭我對公共部門運作機製的探索欲。即便我尚未有機會深入研讀，但僅憑這個書名，我的思緒便已在想象的海洋中遨遊，勾勒齣這本書可能呈現的宏大圖景。 我設想，這本書會以一種嚴謹而富有洞察力的方式，深入淺齣地剖析“績效管理”這一概念在行政機關中的具體落地。它可能不僅僅是紙上談兵，而是會將復雜的理論模型，轉化為一套套可操作的指南，幫助讀者理解一個政府部門如何從“應付式”的工作模式，蛻變為“結果導嚮”的高效體係。我期待書中能夠詳細闡述，在公共服務領域，績效的衡量標準究竟意味著什麼，以及如何纔能真正地捕捉到那些不易被量化的“公共價值”。 這本書是否會探討，績效管理如何滲透到行政機關的每一個角落，從最高決策層到最基層的服務窗口？我好奇書中是否會呈現不同層級、不同職能的行政機關，在推行績效管理時所麵臨的獨特挑戰，以及它們是如何因地製宜地找到解決之道。比如，對於一個負責國傢級戰略規劃的部門，績效管理可能側重於政策的前瞻性和宏觀影響力；而對於一個處理日常民生事務的街道辦事處，績效評估的重點或許會落在服務響應速度和群眾滿意度上。 此外，我非常期待書中能對“績效指標”的設計與優化，給予詳盡的論述。這無疑是一門藝術，既要保證指標的科學性、可衡量性，又要避免指標的僵化和片麵。書中是否會提供一些行之有效的原則和方法，幫助讀者理解如何設定既能反映部門核心職能，又能激勵團隊不斷進取的績效目標？我猜測，作者會強調，一個好的績效指標，應該是能夠引導行為，而非僅僅是考核的工具。 我同樣對書中可能涉及的“績效評估”方法論充滿好奇。在行政機關這樣的特殊環境中，如何纔能確保評估過程的公正、客觀，最大限度地避免主觀偏見和形式主義？書中是否會介紹一些先進的評估工具和技術，例如360度評估、第三方評估等，並探討它們在公共部門的應用潛力？我希望書中能夠提供一些具體的案例，展示行政機關是如何通過嚴謹的評估，準確地識彆齣工作中的亮點與不足。 Furthermore, I am keen to understand if the book explores the critical role of feedback loops in the performance management cycle. Simply measuring performance is insufficient; providing constructive feedback that enables learning and improvement is paramount. I anticipate that the book might offer insights into how administrative bodies can establish effective feedback mechanisms to communicate assessment results to staff, identify areas for development, and foster a culture of continuous learning and adaptation. My interest also lies in the book's potential discussion on how performance management can be integrated with incentive and accountability systems within administrative agencies. Without proper linkages, performance management can become a mere bureaucratic exercise. I envision the book delving into how performance outcomes can be used to inform decisions regarding recognition, rewards, professional development, and disciplinary actions, thereby reinforcing the importance of achieving desired results. I also ponder if the book will address the significant influence of organizational culture on the success of performance management initiatives. A culture that values transparency, collaboration, and a commitment to excellence is more conducive to effective performance management than one that is resistant to change or lacks accountability. The book might offer practical strategies for cultivating such a supportive and performance-oriented culture within administrative bodies. Moreover, I am curious about the book's perspective on the challenges and opportunities presented by technological advancements in the realm of administrative performance management. With the advent of big data, artificial intelligence, and digital platforms, administrative agencies now have access to powerful tools for data collection, analysis, and reporting. I imagine the book might illustrate how these technologies can be harnessed to enhance efficiency, accuracy, and transparency in performance measurement and management. Finally, as a reader, I hope that 《行政機關績效管理》 will not only provide a theoretical framework but also offer practical wisdom and actionable advice for improving the effectiveness and efficiency of public administration. The prospect of gaining a deeper understanding of how governmental organizations strive for excellence and serve the public better is a truly exciting one.
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