图书目录
【Part 1 餐厅篇】
★Unit 1 Breakfast早餐
Chapter 1: À la Carte Breakfast单点早餐
Chapter 2: Continental Breakfast and American Breakfast欧式早餐与美式早餐
Chapter 3: Breakfast Buffet自助式早餐
Chapter 4: Chinese Breakfast中式早餐
Chapter 5: Prices of Breakfast早餐价格
★Unit 2 Making a Reservation订位
Chapter 6: A Reservation for a Party of Three预订三个人的座位
Chapter 7: A Reservation at Pearl Restaurant在珍珠餐厅订位
Chapter 8: A Reservation for Mr. Washington华盛顿先生的订位
Chapter 9: A Reservation for 9:00 P.M.晚上九点钟的订位
Chapter 10: A Reservation at Rose Restaurant在玫瑰餐厅订位
Chapter 11: Seating Guests带位
Chapter 12: A Table Too Close to the Restroom座位离洗手间太近
★Unit 3 Beverages饮料
Chapter 13: Cocktails鸡尾酒
Chapter 14: Beer啤酒
Chapter 15: Whiskey威士忌酒
Chapter 16: A Drink Before the Meal开胃酒
Chapter 17: Nonalcoholic Cocktails无酒精鸡尾酒
Chapter 18: Wine葡萄酒
Chapter 19: Tasting Wine品酒
Chapter 20: Champagne香槟
Chapter 21: Port, Liqueur, Sherry, and Madeira波特酒、利口酒、雪莉酒、马爹拉酒
Chapter 22: Brandy白兰地
★Unit 4 Taking Orders点餐
Chapter 23: Taking Orders点餐
Chapter 24: Ordering Appetizers and Soups点开胃菜和汤
Chapter 25: Ordering Salads点沙拉
Chapter 26: Ordering Entrées点主菜
Chapter 27: Ordering Steak点牛排
Chapter 28: Ordering Beef点牛肉
Chapter 29: Ordering Mutton and Lamb点羊肉
Chapter 30: Ordering Cheese点起司
Chapter 31: Ordering Desserts点甜点
Chapter 32: A French Menu法文菜单
Chapter 33: Taking Orders at a Chinese Restaurant在中式餐厅点餐
Chapter 34: Dealing With Complaints处理抱怨
★Unit 5 Settling the Bill结帐
Chapter 35: Two Coffees and the Bill两杯咖啡和帐单
Chapter 36: Accepting Credit Cards收信用卡
Chapter 37: Paying With a Traveler’s Check or Putting It on the Room支付旅行支票或签帐
Chapter 38: Handling Cash收现金
【Part 2 客房服务篇】
★Unit 6 Breakfast and Drinks早餐和饮料
Chapter 39: Ordering Breakfast à la Carte by Phone电话单点早餐
Chapter 40: Ordering a Continental Breakfast by Phone电话订欧式早餐
Chapter 41: Omelets欧姆蛋
Chapter 42: The Minibar客房迷你酒柜
Chapter 43: Two Whiskeys on the Rocks两杯威士忌加冰块
Chapter 44: The Ice Machine制冰机
Chapter 45: Fresh Lemonade and a Fruit Basket鲜榨柠檬汁与水果篮
★Unit 7 Appetizers, Soups, and Desserts开胃菜、汤和甜点
Chapter 46: Cheese and Bread起司和面包
Chapter 47: Appetizers开胃菜
Chapter 48: Soups汤
Chapter 49: Salads and Dressings沙拉与沙拉酱
Chapter 50: Desserts (1) 甜点(一)
Chapter 51: Desserts (2) 甜点(二)
★Unit 8 Lunch and Dinner午餐和晚餐
Chapter 52: Beef and Veal Dishes牛肉与小牛肉料理
Chapter 53: Pork Dishes猪肉料理
Chapter 54: Rice, Pasta, and Curry Dishes米饭、义大利面、咖哩
Chapter 55: Seafood Dishes海鲜料理
Chapter 56: Vegetable Dishes蔬菜料理
Chapter 57: Poultry Dishes禽肉料理
Chapter 58: A Birthday Party生日宴会
★附录
1. 饭店客房餐饮服务简介
2. 饭店提供的各种服务
3. 饭店部门组织
4. 饭店工作职称
5. 客房餐饮服务的服务特色
6. 客房餐饮的服务流程
7. 常见的托盘和箱盒组合配套
8. 客房餐饮电话订餐流程
9. 客房餐饮送餐流程
10. 客房餐饮英语常用句
11. 各式菜单的中英文名称
12. 食物烹调的指订
13. 西餐的餐具摆放
14. 西餐上菜顺序 & 常见的西式料理
15. 常见的餐具和调味酱
16. 各种酒杯的中英文名称
17. 酒类介绍
18. 鸡尾酒用具
19. 鸡尾酒用具
20. 配酒用的常见零食
21. 下午茶茶具
22. 下午茶常见茶品
23. 下午茶常见点心