图书目录
【Part 1 餐厅篇】
★Unit 1 Breakfast早餐
Chapter 1: À la Carte Breakfast单点早餐
Chapter 2: Continental Breakfast and American Breakfast欧式早餐与美式早餐
Chapter 3: Breakfast Buffet自助式早餐
Chapter 4: Chinese Breakfast中式早餐
Chapter 5: Prices of Breakfast早餐价格
★Unit 2 Making a Reservation订位
Chapter 6: A Reservation for a Party of Three预订三个人的座位
Chapter 7: A Reservation at Pearl Restaurant在珍珠餐厅订位
Chapter 8: A Reservation for Mr. Washington华盛顿先生的订位
Chapter 9: A Reservation for 9:00 P.M.晚上九点钟的订位
Chapter 10: A Reservation at Rose Restaurant在玫瑰餐厅订位
Chapter 11: Seating Guests带位
Chapter 12: A Table Too Close to the Restroom座位离洗手间太近
★Unit 3 Beverages饮料
Chapter 13: Cocktails鸡尾酒
Chapter 14: Beer啤酒
Chapter 15: Whiskey威士忌酒
Chapter 16: A Drink Before the Meal开胃酒
Chapter 17: Nonalcoholic Cocktails无酒精鸡尾酒
Chapter 18: Wine葡萄酒
Chapter 19: Tasting Wine品酒
Chapter 20: Champagne香槟
Chapter 21: Port, Liqueur, Sherry, and Madeira波特酒、利口酒、雪莉酒、马爹拉酒
Chapter 22: Brandy白兰地
★Unit 4 Taking Orders点餐
Chapter 23: Taking Orders点餐
Chapter 24: Ordering Appetizers and Soups点开胃菜和汤
Chapter 25: Ordering Salads点沙拉
Chapter 26: Ordering Entrées点主菜
Chapter 27: Ordering Steak点牛排
Chapter 28: Ordering Beef点牛肉
Chapter 29: Ordering Mutton and Lamb点羊肉
Chapter 30: Ordering Cheese点起司
Chapter 31: Ordering Desserts点甜点
Chapter 32: A French Menu法文菜单
Chapter 33: Taking Orders at a Chinese Restaurant在中式餐厅点餐
Chapter 34: Dealing With Complaints处理抱怨
★Unit 5 Settling the Bill结帐
Chapter 35: Two Coffees and the Bill两杯咖啡和帐单
Chapter 36: Accepting Credit Cards收信用卡
Chapter 37: Paying With a Traveler’s Check or Putting It on the Room支付旅行支票或签帐
Chapter 38: Handling Cash收现金
【Part 2 客房服务篇】
★Unit 6 Breakfast and Drinks早餐和饮料
Chapter 39: Ordering Breakfast à la Carte by Phone电话单点早餐
Chapter 40: Ordering a Continental Breakfast by Phone电话订欧式早餐
Chapter 41: Omelets欧姆蛋
Chapter 42: The Minibar客房迷你酒柜
Chapter 43: Two Whiskeys on the Rocks两杯威士忌加冰块
Chapter 44: The Ice Machine制冰机
Chapter 45: Fresh Lemonade and a Fruit Basket鲜榨柠檬汁与水果篮
★Unit 7 Appetizers, Soups, and Desserts开胃菜、汤和甜点
Chapter 46: Cheese and Bread起司和面包
Chapter 47: Appetizers开胃菜
Chapter 48: Soups汤
Chapter 49: Salads and Dressings沙拉与沙拉酱
Chapter 50: Desserts (1) 甜点(一)
Chapter 51: Desserts (2) 甜点(二)
★Unit 8 Lunch and Dinner午餐和晚餐
Chapter 52: Beef and Veal Dishes牛肉与小牛肉料理
Chapter 53: Pork Dishes猪肉料理
Chapter 54: Rice, Pasta, and Curry Dishes米饭、义大利面、咖哩
Chapter 55: Seafood Dishes海鲜料理
Chapter 56: Vegetable Dishes蔬菜料理
Chapter 57: Poultry Dishes禽肉料理
Chapter 58: A Birthday Party生日宴会
★附录
1. 饭店客房餐饮服务简介
2. 饭店提供的各种服务
3. 饭店部门组织
4. 饭店工作职称
5. 客房餐饮服务的服务特色
6. 客房餐饮的服务流程
7. 常见的托盘和箱盒组合配套
8. 客房餐饮电话订餐流程
9. 客房餐饮送餐流程
10. 客房餐饮英语常用句
11. 各式菜单的中英文名称
12. 食物烹调的指定
13. 西餐的餐具摆放
14. 西餐上菜顺序和常见的西式料理
15. 常见的餐具和调味酱
16. 各种酒杯的中英文名称
17. 酒类介绍
18. 鸡尾酒用具
19. 配酒用的常见零食
20. 下午茶茶具
21. 下午茶常见茶品
22. 下午茶常见点心