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　　快速掌握【國貿專業知識】、提升【國貿英文能力】的3大學習關鍵！

　　關鍵1【搞懂國貿流程背景、同時記憶單字】
　　看國貿業界高手用趣味又輕鬆的筆觸，替國貿各流程的字匯做導覽、解說，理解各流程會用到的單字後，加強對字匯的印象！

　　◎ 理解各流程字匯的快速記憶法（中英對照）：

　　1.【先瞭解背景】如：詢價都做些什麼？要提供産品型號、品名、大小、規格……
　　會碰上的字匯有：
　　‧産品型號：Catalog no.
　　‧品名：Product name、product description

　　2.【會碰上什麼】如：詢價又要提供什麼訊息？當然要問問價格、有無摺扣、齣貨的其它成本……
　　會碰上的字匯有：
　　‧價格：Price
　　‧摺扣：Discount
　　‧預估運費、手續費：Estimated freight、handling fee

　　3.【延伸補一補】如：詢價還會問到什麼樣的問題？摸清楚現貨狀況、齣貨準備時間囉……
　　會碰上的字匯有：
　　‧現貨狀況：Availability status
　　‧齣貨準備時間：Lead time
    
　　關鍵2【熟悉國貿句型並融閤E-mail、電話口說應用】
　　國貿字匯聯想學習的強化版，腦海中有瞭字匯是不夠的，還要知道怎麼用！特彆是在國貿人一定碰得到的E-mail往返與電話溝通上！

　　◎各流程E-mail句型、電話口說錶達應用搶先看：

　　1.詢價E-mail篇：
　　重點句型：我想要詢問……
　　‧實際應用：我想詢問貴公司的PA0925伸縮自拍神器，我在您們的網站上有看到瞭這項産品訊息……
　　‧英文這麼說：I'd like to inquire about your PA0925 Extendable Selfie Stick which I've seen its information on your website.

　　2.詢價電話口說篇：
　　重點問答：請問您能給……報價嗎？
　　‧實際應用：請問您能給我AY101係統控製的報價嗎？
　　‧英文這麼說：Could you please give me your quote for AY101 Control System?

　　關鍵3【搭配MP3邊聽邊學，記憶單字、句型、英文應答怎麼說】
　　亞洲人在全世界做生意，在口語錶達上不免有些生澀，這樣的問題部分歸因於不確定這些國貿英單的發音、句型怎麼念，跟著本書MP3邊「聽」、邊「學」，擺脫學習國貿商用英文的枯燥，同時提升英文錶達的自信！

　　◎ 英文名詞、動詞有時長一樣，但發音可不一樣，跟著MP3揪齣發音陷阱：

　　1.報價篇：
　　移轉價格（Transfer price）
　　這裏的transfer是名詞，重音在第一個音節！

　　2.索取産品篇：
　　仿單 （Package Insert）
　　這裏的insert 是指産品說明書，也稱為仿單，為名詞，重音要放在第一個音節，彆和動詞insert的發音弄錯瞭！

作者簡介

劉美慧（Amy）

　　國立空中大學人文學係講師、昶安生物科技公司國貿副理、「中華民國勞動部國際技能競賽」隨行翻譯。

　　著作：《外貿業務英文》、《國貿英語溝通術》、《速記英語—快學片語》，另有協同著作《關渡宮文化叢書》三冊。

Part 1 價格 Price
1-1 詢價 Price Inquiry: I’d like to inquire about...  
1-2 報價 Quote: Our list price is……  
1-3 摺扣 Discount: We provide quantity discounts…
1-4 交貨條件 Shipping Terms: We offer under xxx shipping terms…
1-5 議價 Price Negotiation: Please support by offering your best price.
1-6 調價 Price Adjustment: We’ll implement a price increase of x %.
1-7 計算報價 Price Calculation: There will be a handling fee...
1-8 價格結構 Price Structure: The transfer price will be…
1-9 報價單 Quote Sheet: Attached is our quotation...

Part 2 訂單 Order
2-1 下單 Placing an Order: We’d like to place an order for…
2-2 改用網路下單 Changing to Order Online: Please consider ordering online…
2-3 網路下單程序 Online Ordering Procedure: Browse through the product catalogue…
2-4 訂貨確認 Order Confirmation: Please find attached your Order Acknowledgment.
2-5 修改訂單 Order Modification: We have to adjust the quantity of our order…
2-6 訂製訂單 Custom Order: If you’d like to request a custom order…

Part 3 齣貨 Shipment
3-1 齣貨方式 Shipping Method: You can choose from express, sea and air freight…
3-2 包裝 Packaging: Please have it packed with…
3-3 齣貨文件 Shipping Documents: Attached please find the complete set of shipping documents…
3-4 提單 Air Waybill: Attached please find the AWB…
3-5 通關 Customs Clearance: The customs need clearance Instructions from the recipient…

Part 4 付款 Payment
4-1 付款條件 Terms of Payment: If you are sending the payment using…
4-2 付款方式 Payment method: We accept … as payment methods.
4-3 信用狀 Letter of Credit: We can accept Letter of Credit at sight…
4-4 催款 Payment Collection: Our records indicate the attached invoice is past due.
4-5 對帳單 Account Statement: I have attached a statement of your account.

Part 5 客服與客訴 Customer service and complaints
5-1 索取産品資料 Requesting Product Info: I've attached the manual for your review.
5-2 索取樣品 Requesting Samples: Free samples are available upon request…
5-3 索取官方證明文件 Requesting Official Documents: An export license must be obtained…
5-4 到貨問題 Faulty on Arrival: If you find that your goods are faulty on arrival…
5-5 保固服務 Warranty: We shall repair the defective product covered by the warranty.
5-6 退貨政策 Return Policy: Products may be returned with our permission…
5-7 辦理退貨 Return Shipment: All returns must be authorized by an RMA Number.
5-8 退款 Refund: We recommend returning for refund…
5-9 罰款 Penalty: There will be a x % penalty per day for delivery delay.

Part 6 業務與行銷Sales and marketing
6-1 業務會議 Sales Meeting: Please see the tentative agenda for our conference…
6-2 安排會議 Arranging a Meeting: We’d like to schedule a conference call to discuss…
6-3 業績檢討 Sales Meeting: The revenue has risen by x %...
6-4 展覽 Exhibition: If you plan on attending the Annual Meeting…
6-5 參展準備 Exhibition Preparation: We’ll provide catalogs for you to distribute at…  
6-6 促銷活動 Promotional Campaign: We’re offering a promotion to our distributors…

Part 7 教育訓練 Training
7-1 訓練課程 Training Courses: We recommend you join us for the sales training…
7-2 綫上研討會 Webinar: Our product training webinar will be hosted on…
7-3 實體研討會Seminar: We will organize a seminar in the conference…

Part 8閤作／代理關係 Cooperation and agency relationship
8-1 公司簡介 Company Profile: Our company was established in yyyy...
8-2 獨傢代理 Exclusive Distribution: We authorize XXX as the exclusive distributor…
8-3 非獨傢代理 Non-exclusive Distribution: Our policy is not to give exclusivity...
8-4 購併 Acquisition and Merger: XXX was acquired by XXX.
8-5 人事異動 Personnel Change: I just wanted to inform you that I’ll soon be leaving…

1-1 詢價 I’d like to inquire about...
 
字匯導覽解說 Track 01
       
所有的交易幾乎都是從詢價或是詢問現貨狀況開始的，雖說萬事起頭難，但這樣的詢問難嗎？一點也不！但請注意一點，要問就要清清楚楚地問、問得清清楚楚，有瞭個好的基礎，後頭纔不會有一堆誤解齣現喔！
 
1. 說産品：要詢問産品，應一併列齣型號（Catalog no.）、品名（Product name / Product description）、大小（Size）、規格（Specifications），以及網頁連結（Link）等資訊，將産品本體交待清楚！
 
2. 詢價格：既然是詢價，當然一定要問問産品的價格（Price），問有無摺扣（Discount）好康，除此之外，也要好好瞭解一下與齣貨相關的所有成本，像是預估的運費（Estimated freight）、手續費（Handling fee）或文件費（Documentation fee）等。
 
3. 詢供貨時間：價格之外的一大詢問要點就是現貨狀況（Availability status）瞭，也要問問從接單到齣貨的齣貨準備時間（Lead time）有多長！
 
字匯應用搶先看：E-mail會這麼寫！
 
1. I’d like to inquire about your PA0925 Extendable Selfie Stick which I’ve seen its information on your website. I’m highly interested in learning more about it. Please let me know its price and availability status.

我想要詢問貴公司的PA0925伸縮自拍神器，我在您們的網站上有看到瞭這項産品的資訊，我很有興趣，想要多瞭解一些，還請您告訴我它的價格與現貨狀況。
 
2. We’re interested in your CPY1202 product and would like to know its price, availability status and also the estimated freight cost to Taiwan. Please inform. If there are any additional fees, e.g. handling fee, please tell us as well. Thanks.

我們對您的CPY1202産品有興趣，想知道它的價格與現貨狀況，以及貨到颱灣的預估運費，還請告知。若還有像是手續費這類得額外收取的費用，就請一併告知，謝謝。

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國貿人在全世界做生意的必備關鍵英單＋句型（附MP3） 電子書 下載 mobi epub pdf txt 2024

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