图书目录
Module 1 The product Life Cycle 产品生命週期
Topic 1Research and Development 研究与开发
1.1 Market Research 市场调查
1.2 Product Development 产品开发
1.3 Testing 测试
1.4 Inventions, Patenting and Intellectual Property Rights
发明、专利及智慧财产权
Topic 2Production 制造
2.1Types of Production 生产类型
2.2Sourcing 寻找货源;採购
2.3Quality Control 品质管控
2.4Outsourcing 外包
2.5Working in Production 生产作业
Topic 3Marketing 行销
3.1The Marketing Mix 行销组合
3.2Promotion 推广促销
3.3Price, Packaging and Place 定价、包装和卖场通路
3.4Branding 品牌推广
3.5Marketing Strategies 行销策略
Topic 4Sales 销售
4.1What Makes a Good Salesperson? 好的销售人员需要什么条件?
4.2Orders and Stock Control 订单与库存管控
4.3Distribution 配销
4.4Sales Methods 销售方式
4.5Retailing 零售业
Topic 5Customer service 客户服务
5.1Customer Care 顾客关怀
5.2Customer Feedback 顾客回馈
5.3Customer Relationship Management 客户关系管理
5.4Customer Review s 顾客评价
5.5Consumer Protection 消费者保护
Module 2 People in Business 公司人事
Topic 6Employees 受雇人员
6.1Human Resource Management 人力资源管理
6.2Recruitment 招募
6.3Leaving a Company 离职
6.4Remuneration 薪酬
6.5Industrial Relations 劳资关系
6.6Equal Opportunities 机会均等
Topic 7Managers 经理人
7.1Management 管理
7.2Management Styles 管理风格
7.3Management Roles 管理职务
7.4Change Management 变革管理
Topic 8Careers, Qualifications and Training 生涯、证照及训练
8.1Career Paths 职涯规划
8.2Business Qualifications 业务证照
8.3Professional Development and Performance Appraisal
专业发展与绩效评估
8.4Learning Organizations, Mentoring and Coaching
学习型组织、辅导和教练
8.5Leave 休假
Module 3 The Money Side 资金方面
Topic 9 Business Performance 经营绩效
9.1Boom and Bust 景气循环
9.2Stocks and Shares 股票及股份
9.3Describing Trading Performance 描述交易量
9.4Market Trends 市场趋势
9.5When Things Go Wrong 景气反转时
Topic 10 Increasing Sales 提高销售量
10.1Making a Profit 获利
10.2Growth and Expansion 成长与扩展
10.3Pricing 定价
10.4Relocating the Business 企业搬迁
10.5Repositioning the Brand 品牌重新定位
Topic 11 Finance 财务
11.1Payment and Credit 付款与信用
11.2Costs 成本
11.3Accounting 会计
11.4Owing Money 欠钱
11.5Financing Expansion 融资扩张
Module 4 Global Business 全球企业
Topic 12Business and Businesses 经营与企业
12.1Types of Business 企业种类
12.2Running a Business 经营企业
12.3Industries and Sectors 产业与部门
12.4Corporate Structure and Legal Status 公司结构与法律地位
12.5Business Strategy 经营策略
Topic 13IT in the Workplace 办公室里的资讯科技
13.1Computer Hardware 电脑硬体
13.2Computer Software 电脑软体
13.3Management Information Systems 管理资讯系统
13.4Networks and Storage 网路与储存
13.5Problems with IT 资讯科技问题
Topic 14Global Trading 全球贸易
14.1Free Trade 自由贸易
14.2The Role of Government 政府的角色
14.3Competition 竞争
14.4The Balance of Payments 收支帐
Topic 15 Trends in Business 企业趋势
15.1Ethical Consumerism 良知消费
15.2Fair Trade 公平交易
15.3Corporate Social Responsibility 企业社会责任
15.4Different Ways of Working 不同的工作方式