Chapter 1 The MICE Industry and the World Expo 会展业和世博会 Section A Reading Assignment 11 What Is MICE? 12 Section B Case Study 19 Types of Meetings 20 Section C Format Writing 21 Exhibition Manuals 会展指南 21
Chapter 2 MICE Planning 会展策划 Section A Reading Assignment 27 Who Plans and Holds Meetings? 28 Section B Case Study 34 The Convention Marketing Mix 34 Section C Format Writing 35 Business Letters 商业信函 35
Chapter 3 Event Sponsorship 会展融资 Section A Reading Assignment 47 Identifying Potential Sponsors 47 Section B Case Study 56 Sponsorship of ICT 2002 56 Section C Format Writing 64 Part 1 Visiting Card 名片 64 Part 2 Memo 内部通知 66
Chapter 4 Event Marketing 会展营销 Section A Reading Assignment 71 Online Event Marketing 72 Section B Case Study 78 Clever E-mail 78 Section C Format Writing 79 Part 1 Invitation Letter 邀请信 79 Part 2 Invitation Card 邀请卡 84 Part 3 Acceptance and Regret 回帖与辞谢 86
Chapter 5 Negotiations 谈判 Section A Reading Assignment 89 Negotiating Tactics 89 Section B Case Study 98 To Be a Skilled Negotiator 98 Section C Format Writing 100 Contract 合约 100
Chapter 6 Logistics 物流 Section A Reading Assignment 111 The Logistics Value-Added Process 111 Section B Case Study 118 Event Shipping Services 119 Section C Format Writing 120 Bill of Lading 提单 120 Invoice发票 121 Application Form For Cargo Transportation Insurance货物运输保险投保单 122 Declaration Form报关单 125 Certificate of Origin产地证明书 131
Chapter 7 Exhibit Space Preparation and Decoration 展台搭建 Section A Reading Assignment 137 Key Factors for Successful Events 137 Section B Case Study 144 Theme Building of the Event 145 Section C Format Writing 146 Part 1 Notice 通告 146 Part 2 Leaflet 传单 149
Chapter 8 Event Information Management 会展资讯管理 Section A Reading Assignment 155 The Guest Package System 156 Section B Case Study 162 Stages of IT Implementation 162 Section C Format Writing 164 E-mail 电子邮件 164
Chapter 9 Food and Beverage Service 会展餐饮服务 Section A Reading Assignment 167 Banquet Room Reservation, Assignment and Setup 168 Section B Case Study 182 Dining Service Styles and Procedures 182 Section C Format Writing 184 Function Sheet 餐饮服务订单 184
Chapter 10 Event Finance 会展财务 Section A Reading Assignment 189 Successful Budgeting 189 Section B Case Study 198 The Budget for the ASEM 2000 Conference 198 Section C Format Writing 200 Financial Statements—Balance Sheet 财务报表——收支平衡表 200
Chapter 11 Overseas Exhibition 出展管理 Section A Reading Assignment 209 Shipment, Insurance and Stand 209 Section B Case Study 218 Show Rules and Regulations Concerning the Exhibitors 218 Section C Format Writing 223 Reservation Fax预订传真 224
Chapter 12 Event Management 展览现场管理 Section A Reading Assignment 227 All for the Big Day 228 Section B Case Study 236 Wi-Fi Success at a Film Festival 236 Section C Format Writing 243 Opening Address 开幕致辞 243
Chapter 13 Security, Safety and Risk Management 安保与风险管理 Section A Reading Assignment 251 Handling Hazards that Might Arise 252 Section B Case Study 260 The First Theft at the Kongju National Museum 260 Section C Format Writing 262 Safety Requirements of Science Fair Rules 科技展览会安全规章 262
Chapter 14 Pre-Post Convention Tours 会前会后旅游 Section A Reading Assignment 269 Tour Proposals 269 Section B Case Study 275 Section C Format Writing 277 Post-meeting Tours Itinerary 会后旅游路线 277
Chapter 15 Event Evaluation 会展评估 Section A Reading Assignment 283 Event Evaluation Approaches 284 Section B Case Study 291 Follow up on the Japanese Propaganda Exhibition in Perkins 291 Section C Format Writing 292 Evaluation Meeting and Report 评估会议和评估报告 292
Chapter 16 Handling Problems and Complaints 会展问题与投诉处理 Section A Reading Assignment 299 Handling Problems and Complaints 300 Section B Case Study 307 ABC Convention Corporation Guest Satisfaction Questionnaire 307 Section C Format Writing 314 Reply to a Guest Complaint 回覆投诉信 314