本书舍弃拖泥带水的老套用语，改以符合现代化商业专业形象的简洁用语，依主题教导读者各式常用英文书信与电子邮件的撰写技巧，每一主题都搭配极具参考价值的实例，辅以边栏式的重点解说、提示。阅读本书，一定可以大幅提升写作功力与职场价值。

Part 1  沟通概论 (Communication: An Overview)
1. 建立关系的重要性 ─ 包括口头和书面形式 (The importance of building relationships – both orally and in writing)
2. 句子结构的重要性 (Sentence construction matters)

Part 2  商业写作基础 (Business Writing Basics)
3. 21 世纪商业用语 (21st century business language)
4. 以逻辑方式架构讯息 (Structuring messages logically)
5. 版面呈现的重要性 (Presentation matters)

Part 3  Electronic Communication
6. 电子邮件礼节 (Email etiquette)
7. 线上写作：网站、部落格和社交网路 (Writing online: websites, blogs and social networking)
8. 线上顾客服务 (Customer care online)

Part 4  例行性商业交易 (Routine Business Transactions)
9. 询问与回覆 (Enquiries and replies)
10. 报价、估价与投标 (Quotations, estimates and tenders)
11. 订单与履行 (Orders and their fulfilment)
12. 开立发票与结帐 (Invoicing and settlement of accounts)
13. 请求付款信 (Letters requesting payment)
14. 信用交易与征信调查 (Credit and status enquiries)
15. 典型的商业交易 ( 书信与文件 ) (A typical business transaction [correspondence and documents])

Part 5  一般商业书信 (General Business Correspondence)
16. 内部书信 (Internal correspondence)
17. 祕书与行政往来书信 (Secretarial and administrative correspondence)
18. 会议文件 (Meetings documentation)
19. 人事 (Personnel)
20. 报告与提案 (Reports and proposals)

Part 6  富创造力与说服力的文件 (Creative and Persuasive Documents)
21. 抱怨与调解 (Complaints and adjustments)
22. 亲善信 (Goodwill messages)
23. 公告、广告、通知单与讲义 (Notices, advertisements, information sheets and handouts)
24. 通知函 (Circulars)
25. 推销信与主动提供 (Sales letters and voluntary offers)
26. 宣传品 (Publicity material)
27. 商业计画书 (Business plans)

附录1  口语和书信形式的称谓
附录2  A-Z 替换字 ( THE A-Z of alternative words)
附录3  如何用简明英语撰写报告 (How to write reports in plain English)