具体描述
100%看了、听了就能上场！
有了这一本，
就能迅速掌握饭店内各工作流程、应对技巧并提升英语对话能力
有了这一本，
就能迅速掌握饭店内各工作流程、应对技巧并提升英语对话能力
近年来，多家国际知名连锁饭店纷纷进驻台湾台北，这些国际饭店品牌纷纷看上台湾其来有自，亚太区的观光市场衰退之际，台湾却能不退反涨，甚至有持续成长的趋势。来台湾观光的庞大旅客即为钱潮，国际饭店的加入除了为台湾的饭店业带来新的活力，也表示台湾在国际市场的地位不容小觑，在这样的大环境下，为台湾饭店业打拼的相关业者则更需要不断增进其竞争力，不仅仅是在服务上、行销上下工夫，优秀的英文能力更是和国际接轨的关键！
《看了就能上场的饭店英语》适用以下3大读者群：
★ 如果你是饭店业相关科系学生，有志成为饭店业一员……
透过最无负担的实境应答，搭配外师录制的MP3学习，减轻阅读、听力上的学习压力，同时了解饭店如何运作，事先熟悉针对不同客群的应答方式与职场上的工作小提示，为未来做好准备，学习效果更加倍！
★ 如果你是饭店业的从业人员，正在为升迁做努力……
书里集结了饭店必碰上的【柜台／总机】、【客房服务】与【其他饭店服务】3大服务区块，并从中蒐罗最实用的重要句型，提升学习效率，为顾客带来宾至如归的体贴感受，也让饭店主管因你的表现眼睛一亮！
★ 如果你是非相关科系，但立定目标计划进入外商企业国际饭店……
详尽拟真的「实境」对话、与顾客的「应对」技巧、关键好用「必背」句型，还有「换句话说」，让外行人也能马上进入状况，看了、背了就能上场！
本书特色
★ 3大内外勤服务流程：
1) 柜台/总机接待
2) 客房服务
3) 其他修缮/送洗衣物/礼品店/失物招领服务。
★ 针对各流程整理出最详实的对话：从【内勤】转接电话与电话应对，到【外勤】的客房点餐服务、房间整理、行李託运、包裹寄送等21种情境，由内到外一应俱全。
★ 实用职场补给站&重要句型整理：英文句型和职场实务的完美结合，用最羽量级的学习内容，达到最高效的学习成果！
著者信息
作者简介
林书平
学士与硕士均主修会计学，曾参与学校系上的国际职场实习交换计画，远赴欧洲义大利，于欧洲知名连锁艺术饭店担任IT Hotel Management的实习工作，主要负责饭店官方网站及餐饮相关的翻译工作，以及在华裔旅客来访时，提供现场翻译与支援等。
林书平
学士与硕士均主修会计学，曾参与学校系上的国际职场实习交换计画，远赴欧洲义大利，于欧洲知名连锁艺术饭店担任IT Hotel Management的实习工作，主要负责饭店官方网站及餐饮相关的翻译工作，以及在华裔旅客来访时，提供现场翻译与支援等。
图书目录
Chapter 1柜台/总机接待员英语会话Conversational English for Receptionists
Unit 01订房Room Reservation
Unit 02确认订房 Booking Confirmation
Unit 03 取消订房 Reservation Cancellation
Unit 04退房 Check-out
Unit 05 转接电话Transferring Telephones
Unit 06电话应对 Telephone Communication
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
Chapter 2客房服务英语会话Conversational English for Room Attendants
Unit 01介绍环境 Environment Introduction
Unit 02 带客入房 Ushering Guests into the Room
Unit 03点餐 Ordering Room Services
Unit 04送餐 Meal Delivery
Unit 05 房间整理 House Keeping
Unit 06 行李搬运服务 Luggage Services
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
Chapter 3其他修缮/送洗衣物/礼品店/失物招领Conversational English for Other Hotel Clerks
Unit 01 行李託运到机场 Luggage Delivery Services to Airports
Unit 02 包裹/信件寄送 Postal & Package Services
Unit 03 交通工具指引 Transportation Guide
Unit 04 客房物品修缮 Repairing Services
Unit 05 失物招领 Lost-Found Services
Unit 06 处理客诉 Handling Complaints
Unit 07 洗熨服务 Laundry Services
Unit 08 纪念品店 Gift and Souvenir Shop
Unit 09 芳疗按摩服务 SPA and Massage Services
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
Unit 01订房Room Reservation
Unit 02确认订房 Booking Confirmation
Unit 03 取消订房 Reservation Cancellation
Unit 04退房 Check-out
Unit 05 转接电话Transferring Telephones
Unit 06电话应对 Telephone Communication
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
Chapter 2客房服务英语会话Conversational English for Room Attendants
Unit 01介绍环境 Environment Introduction
Unit 02 带客入房 Ushering Guests into the Room
Unit 03点餐 Ordering Room Services
Unit 04送餐 Meal Delivery
Unit 05 房间整理 House Keeping
Unit 06 行李搬运服务 Luggage Services
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
Chapter 3其他修缮/送洗衣物/礼品店/失物招领Conversational English for Other Hotel Clerks
Unit 01 行李託运到机场 Luggage Delivery Services to Airports
Unit 02 包裹/信件寄送 Postal & Package Services
Unit 03 交通工具指引 Transportation Guide
Unit 04 客房物品修缮 Repairing Services
Unit 05 失物招领 Lost-Found Services
Unit 06 处理客诉 Handling Complaints
Unit 07 洗熨服务 Laundry Services
Unit 08 纪念品店 Gift and Souvenir Shop
Unit 09 芳疗按摩服务 SPA and Massage Services
★ 职场补给站 Must-know Tips
★ 重要句型整理 Useful Sentences
图书序言
2.3情境对话—和团体客导游的应答Converse with Tour Guides Track 05
R: Receptionist柜台人员，简称R。
TG: Tour guide, Mr. Lopez 导游，Lopez先生，简称TG。
R: Good evening, Great Season Hotel! May I help you?
TG: Hi, I’m Lopez, the tour guide of Star Travel Agency.
R: Hello Mr. Lopez! Great to hear you again! What can I do for you?
TG: Yes. I want to confirm the reservation of a European travel group from Siena, Italy on May 16 to May 19. A group of 30 people.
R: Yes, sir. Please hold on a second.
Checking the booking system...
R: Mr. Lopez, the reservation is for 30 people, including 8 double-bed rooms, 2 family rooms, 1 single-bed room and 2 twin-bed rooms.
TG: Oh, that’s not right. I’ve booked two single-bed rooms and 1 twin-bed room. Could you please check that again?
R: Definitely, sir. Please wait a second to let me check that again.
TG: Sure, please.
R: Sir, I apologize for the mistake. The reservation is amended and the revised copy will be sent to you for your confirmation.
TG: That is OK. By the way, the group will arrive at 6 PM and dinner time shall begin at 7 PM.
R: The meal service is all well arranged, sir.
TG: Thank you! I’ll see you then.
R: You are so welcome, Mr. Lopez. Hope to see you and your group soon!
R: Receptionist柜台人员，简称R。
TG: Tour guide, Mr. Lopez 导游，Lopez先生，简称TG。
R: Good evening, Great Season Hotel! May I help you?
TG: Hi, I’m Lopez, the tour guide of Star Travel Agency.
R: Hello Mr. Lopez! Great to hear you again! What can I do for you?
TG: Yes. I want to confirm the reservation of a European travel group from Siena, Italy on May 16 to May 19. A group of 30 people.
R: Yes, sir. Please hold on a second.
Checking the booking system...
R: Mr. Lopez, the reservation is for 30 people, including 8 double-bed rooms, 2 family rooms, 1 single-bed room and 2 twin-bed rooms.
TG: Oh, that’s not right. I’ve booked two single-bed rooms and 1 twin-bed room. Could you please check that again?
R: Definitely, sir. Please wait a second to let me check that again.
TG: Sure, please.
R: Sir, I apologize for the mistake. The reservation is amended and the revised copy will be sent to you for your confirmation.
TG: That is OK. By the way, the group will arrive at 6 PM and dinner time shall begin at 7 PM.
R: The meal service is all well arranged, sir.
TG: Thank you! I’ll see you then.
R: You are so welcome, Mr. Lopez. Hope to see you and your group soon!
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