图书目录
Chapter 1 Learning About Your Job 认识工作
Unit 1 Arriving at a New Job 新人报到
Unit 2 Welcoming and Introducing the Newcomer 欢迎与介绍新人
Unit 3 Meeting Your New Boss or Supervisor 会见老板/上司
Unit 4 Learning About Your Office 认识办公室环境
Unit 5 Learning About Locations Near Your Office 认识公司週遭环境
Unit 6 Learning About Your Company's Organization 认识公司组织
Unit 7 Asking/Answering Questions About Your Duties at Work 职务询问与说明
Chapter 2 Communication in the Office 公司内部联络
Unit 8 Greetings and Small Talk in the Office 办公室内的基本问候语
Unit 9 Telephone Etiquette 电话礼仪
Unit 10 Taking Messages 记录留言
Unit 11 Taking a Day Off 请假
Unit 12 Explaining Reasons for Being Late 说明迟到原因
Unit 13 Email Correspondence Within the Company 公司内部的电子邮件
Unit 14 Setting up a Meeting 会议准备事项
Unit 15 Applying for Stationery 申请文具
Unit 16 Making Requests Related to Your Work and Asking for Permission 提出公务申请并请求批准
Chapter 3 Using Office Appliances 硬体设备的使用
Unit 17 Using a Fax Machine 传真机的使用
Unit 18 Using a Copy Machine 影印机的使用
Unit 19 Basic Computer Functions 电脑的基本功能
Unit 20 FTP and Networks Inside the Company 内部网路与资源共享
Unit 21 Using the Internet 网路的使用
Unit 22 Using Instant Messengers for Correspondence 通讯软体的使用
Unit 23 Using a Printer 印表机的使用
Unit 24 Using Email 电子邮件的使用
Unit 25 Viruses and Troubleshooting 电脑中毒与问题处理
Chapter 4 Discussions, Meetings, and Proposals 工作事务
Unit 26 Making Proposals 提出意见
Unit 27 Conducting a Meeting 进行会议
Unit 28 Discussing Marketing Strategies 讨论行销策略
Unit 29 Proposing a New Project 提出新企画
Unit 30 Presenting a New Product 介绍新产品
Unit 31 Discussing Solutions to a Problem 讨论问题的解决方案
Unit 32 Discussing a Mistake 讨论工作疏失
Unit 33 Accepting Criticism and Taking Responsibility 接受批评与承担责任
Unit 34 Distribution of Work and Responsibilities 责任归属与工作分配
Unit 35 Feeling Overworked and Making Complaints 工作过量与抱怨
Unit 36 Working Overtime 加班
Chapter 5 Outside Correspondences and Contacts 对外的联络
Unit 37 Contacting by Email 电子邮件的往来
Unit 38 Contacting by Fax 传真的往来
Unit 39 Making Appointments with Customers on the Phone 以电话与客户预约会面
Unit 40 A Lunch Meeting with Customers 与客户的餐会
Unit 41 Introducing and Promoting Your Products 介绍与推荐产品
Unit 42 Describing and Comparing Products 说明与比较产品
Unit 43 Price Negotiations with Customers 与客户议价
Unit 44 Making Purchases and Comparing Prices 採购产品与比价
Unit 45 Accepting and Shipping Orders 接单与送货
Unit 46 Making a Deal with a Customer 与客户达成协议
Unit 47 Discussing Contract Terms 讨论合约条件
Unit 48 Signing an Official Contract 签署正式合约
Unit 49 Dealing with Customer Complaints 处理客诉
Chapter 6 Personnel Matters 人事相关问题
Unit 50 Interviewing a Job Applicant 面试应征者
Unit 51 Explaining the Benefits of the Company 说明公司福利
Unit 52 Negotiating the Salary 交涉薪资
Unit 53 Hiring a New Employee 聘用员工
Unit 54 Tax Issues 税务事宜
Unit 55 Insurance Issues 保险事宜
Unit 56 A Promotion 升迁
Unit 57 A Change in Personnel 人事异动
Unit 58 Resignation 辞职
Chapter 7 Socializing and Travel 社交与旅游
Unit 59 A Lunch Gathering Between Colleagues 同事间的聚餐
Unit 60 Year-end Bonuses 年终奖金
Unit 61 Staff Outings 员工旅游
Unit 62 Arranging a Business Trip 安排出差
Unit 63 Booking a Hotel Room 订房
Unit 64 Confirming Flights and Booking Air Tickets 确认班机与订机票
Unit 65 Renting a Car and Taking Public Transportation 租车与搭乘大众运输工具