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Chinese for Cabin Crews is the textbook adopted by Chinese teachers/trainers/tutors for non-native Chinese language learners (including but not limited to undergraduate airline-major students, airline trainees, ground staffs and cabin crews/flight attendants), preparing to communicate with Chinese-speaking passengers. The purpose of this textbook is to expose Chinese as foreign/second language learners who work in the airport and in the cabin to the types of Chinese vocabularies, conversations and tasks that they encounter in their workplace.

　　This textbook is based on Dr. Hugo Yu-Hsiu Lee’s lesson handouts developed from his and the oldest undergraduate Chinese-language program for the leading Airline Business Department of Thailand (International Air Travel Associations Authorized Training Center) at Suan Sunandha Rajabhat University (Bangkok). The program in consideration is increasingly recognized as second-to-none for the total number (200+) of alumni who have made successful careers in major airline companies in the ASEAN region and the gulf states (including but not limited to Thai Airways, Thai Smile, AirAsia, Nok Air, Thai Lion Air, Bangkok Airways, Viet Jet, China Airlines, EVA Air and Emirates, UAE).
 

作者简介

李育修（Dr. Hugo Yu-Hsiu Lee）

　　Dr. Hugo Yu-Hsiu Lee (PhD, Language Education, Indiana University-Bloomington, USA) is an award-winning researcher and full-time faculty at National Institute of Development Administration (Thailand). He is the United Nations Consultant (United Nations Learning Team Member) of the United Nations Headquarters, Asia region (United Nations, Economic and Social Commission for Asia and the Pacific, Bangkok).

　　美国印第安那大学语教博士，曾获美国印大哈世迪杰出研究员奖得主，以及美国印大史特兰纪念学者荣誉奖。现任泰国国家发展院（泰国的社科院）全职副教授，以及联合国亚洲总部的联合国官员中文班顾问／导师。

曾金金（Chin-Chin Tseng）

　　Chin-Chin Tseng is a professor of the Department of Chinese as a Second Language at National Taiwan Normal University. She received her Ph.D in Linguistics at University of Hawaii. She is a linguist, phonetician and teacher educator. Her training is in phonetics, interlanguage and L2 Chinese language teaching and learning.

　　Principal Investigator of An Analysis of Accuracy and Fluency of Modular Speaking Training in Chinese for Cabin Crews sponsored by Research Cooperation for “Strengthening cooperation with ASEAN and South Asian countries in the exchange of academic fields, education and humanities.”

　　服务单位：国立台湾师范大学‧华语文教学系暨研究所
　　学历：美国夏威夷大学语言学博士
　　计画主持人：「强化与东协及南亚国家合作交流学术型领域联盟（教育及人文领域）」
　　计画名称：空服华语的准确度与流利度训练模组分析
 

Foreword by Ammarawadee Sornsuphap I
Foreword by Phattharaphon Silarak III
Preface by Hugo Yu-Hsiu Lee V
Preface by Chin-Chin Tseng XIII
To the Teacher & the Student XV
Guide to use this Textbook XIX
 
Unit I
Before Boarding:
Ground Service
Lesson 1 Ground Service 3
Lesson 2 Check-In Service 13
Lesson 3 Airport Facilities 31
Lesson 4 Flight Status 39
Lesson 5 Boarding Service 49
 
Unit II
After Boarding:
On-board Service
Lesson 6 Safety Instruction to Passengers 59
Lesson 7 Serving Drinks to Passengers 67
Lesson 8 Serving Meals to Passengers 75
Lesson 9 Entertainment Media and Facilities 83
Lesson 10 Inflight Shopping & Landing Service 89
 
Unit III
After Landing:
Ground Service
Lesson 11 Ground Service After Landing 103
Appendices Word & Phrase Bank: Small Flashcards 111
Index 128

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