具体描述
5★技巧，打造你五星级的餐旅英语实力！！
免订位马上享用
免订位马上享用
★真实﹝餐厅﹞+﹝旅馆﹞会话，与客人寒暄零距离！！
★文法没有这么难，用一点点文法概念会讲就好！！
★不冷场的实用句子，不管遇到哪国人都不怯场！！
★简单角色扮演练习，多练习英语口说更进步！！
★餐旅人不可不知职场专业TIPS！！中英对照实力加倍！！
本书特色
由外籍与中籍作者共同撰写，英语简明正确，中文解说符合读者学习需求。
对话全部模拟真实会发生的状况，学习、练习〝听〞与〝说〞。
大量句子建立句库，可方便您向顾客用英语解说。
每一对话附有简单文法说明，用简单的英文就能表达得很清楚。
小对话，让读者自己练习或者与同伴角色扮演练习口说，学习更佳。
职场补给站，中英文撰写职场工作的心法；一赢：加强自身的英文阅读能力＋二赢刚入此行业需要注意的地方＝双赢。
融入西式餐厅与旅馆的服务内容知识，应对顾客时更有信心。
著者信息
作者简介
Jeri Fay Maynard （梅洁理）
住在美国。她以笔名jerjonji 写了三本书（Panda Girl, Four Winds, and Red Kicks）。她在美国东岸教书教了20年，她有课程设计的硕士。她一生的目标是希望为台湾电视剧写剧本。
林昭菁
台湾台南人，拥有美国马里兰大学英语第二语言教学硕士学位，她在台湾有教过大一英文。现为译者和作者，作者深信，当一个好的译者和作者都需要对社会变迁、文化动脉和历史演变做深入的观察。目前定居美国。
Jeri Fay Maynard （梅洁理）
住在美国。她以笔名jerjonji 写了三本书（Panda Girl, Four Winds, and Red Kicks）。她在美国东岸教书教了20年，她有课程设计的硕士。她一生的目标是希望为台湾电视剧写剧本。
林昭菁
台湾台南人，拥有美国马里兰大学英语第二语言教学硕士学位，她在台湾有教过大一英文。现为译者和作者，作者深信，当一个好的译者和作者都需要对社会变迁、文化动脉和历史演变做深入的观察。目前定居美国。
图书目录
Chapter1: Expressing Clearly 清楚表达
Unit 1: Information 表达资讯
1-1-1 Ordinals and Numbers 序数和数字
1-1-2 Time 时间
1-1-3 Directions 方向
1-1-4 Indoor Facility and Locations 室内设备和位置
1-1-5 Dimensions and Sizes 尺寸和大小
1-1-6 Road Directions 指路
1-1-7 Weight and Capacity 重量和容量
1-1-8 Climate, Temperature, Clothing 气候、温度、服装
Unit2: Social Talks 基本社交
1-2-1 Self- Introduction 自我介绍
1-2-2 Greetings 小小寒暄
1.2.3 Requests 请求事情
1.2.4 Giving Recommendations 给予建议
1.2.5 Expressing Apology 表达歉意
1.2.6 Expressing Gratitude 表达感谢
Chapter 2: Restaurant English 餐饮英语
Unit 1: Preparatory Work 餐前准备
2.1.1 Preparatory Work Before Opening- Front End 开业前准备工作-外场
2.1.2 Preparatory Work Before Opening- Back End 开业前准备工作-内场
2.1.3 Introduce New Staff Member to Crew 介绍新进员工
2.1.4 Taking Phone Reservations 电话订位
2.1.5 Big Banquet and Convention宴会／会议
Unit 2: Dining Services用餐服务
2.2.1 Welcomes Guests and Ushering 欢迎客人的光临与带位
2.2.2 Full seats 客满时的应对
2.2.3 Bartender 吧台人员
2.2.4 Conversations Between the Kitchen and Waiters 厨房和服务员之间的对话2.2.5 Meals and Wine List 餐点与酒的搭配介绍
2.2.6 Introducing the Appetizers and Soups 介绍开胃菜和汤类
2.2.7 Introducing the Main Course 介绍主菜
2.2.8 Taiwanese Restaurant / Chinese Restaurant 台式餐厅／中式餐厅
2.2.9 Introducing Desserts and Drinks After the Meal 介绍甜点和餐后饮料
Unit 3: Handling Special Situations 特殊状况处理.
2.3.1 Problems While Serving 服务时的问题(1)
2.3.2 Problems While Serving 服务时的问题(2)
Chapter 3: Hotel English旅馆英语
Unit 1: Front Desk柜台
3.1.1 Reservation Department 订房服务
3.1.2 Introducing Different Types of Rooms 房型介绍
3.1.3 Greeting Guests and Safekeeping接待／寄放及保管物品
3.1.4 Morning Call Services, Laundry Service, Other Services 晨唤／洗衣／其他
3.1.5 Introducing the Stores Around the Hotel 周围店家介绍
3.1.6 Mail Service, Lost and Found, Lost Room Keycard 代寄／失物招领／房卡遗失
3.1.7 Parking and Car Service 停车／租车服务
3.1.8 Wi-Fi Use, International Phone Wi-Fi使用／国际电话
3.1.9 Check Out 退房
3.1.10 Foreign Currency Exchange 外币兑换
3.1.11 Tour Information at Concierge 旅游谘询
Unit 2: Facilities/Housekeeping设施/房务部
3.2.1 Hotel Facilities 饭店设施
3.2.2 Furniture / Appliances 客房内家俱／电气用品
3.2.3 Complimentary Breakfast 早餐服务
3.2.4 The Room Service 客房服务
3.2.5 Resort / Villa 度假饭店
Unit 3: How to Handle Special Situations特殊情况处理
3.3.1 Deal with Guests’ Complaints 处理房客抱怨
3.3.2 Charge Additional Fee 向旅客收取额外费用
附录 常见单字
1. Meat and Seafood肉类海鲜
2. Fruits and Vegetables水果蔬菜
3. Breakfast Menus早餐
4. Tableware餐具
5. Coffee, Liquor and Alcohol 咖啡与酒类
6. Cooking Methods and Egg Cooking烹调手法与鸡蛋煮法
7. Seasoning and Salad Dressing调味料与沙拉酱
8. Chinese Cuisine中餐菜名
9. Hospitality Staff从业人员职称
10. Floor Plans and Space 楼层规划与空间
Unit 1: Information 表达资讯
1-1-1 Ordinals and Numbers 序数和数字
1-1-2 Time 时间
1-1-3 Directions 方向
1-1-4 Indoor Facility and Locations 室内设备和位置
1-1-5 Dimensions and Sizes 尺寸和大小
1-1-6 Road Directions 指路
1-1-7 Weight and Capacity 重量和容量
1-1-8 Climate, Temperature, Clothing 气候、温度、服装
Unit2: Social Talks 基本社交
1-2-1 Self- Introduction 自我介绍
1-2-2 Greetings 小小寒暄
1.2.3 Requests 请求事情
1.2.4 Giving Recommendations 给予建议
1.2.5 Expressing Apology 表达歉意
1.2.6 Expressing Gratitude 表达感谢
Chapter 2: Restaurant English 餐饮英语
Unit 1: Preparatory Work 餐前准备
2.1.1 Preparatory Work Before Opening- Front End 开业前准备工作-外场
2.1.2 Preparatory Work Before Opening- Back End 开业前准备工作-内场
2.1.3 Introduce New Staff Member to Crew 介绍新进员工
2.1.4 Taking Phone Reservations 电话订位
2.1.5 Big Banquet and Convention宴会／会议
Unit 2: Dining Services用餐服务
2.2.1 Welcomes Guests and Ushering 欢迎客人的光临与带位
2.2.2 Full seats 客满时的应对
2.2.3 Bartender 吧台人员
2.2.4 Conversations Between the Kitchen and Waiters 厨房和服务员之间的对话2.2.5 Meals and Wine List 餐点与酒的搭配介绍
2.2.6 Introducing the Appetizers and Soups 介绍开胃菜和汤类
2.2.7 Introducing the Main Course 介绍主菜
2.2.8 Taiwanese Restaurant / Chinese Restaurant 台式餐厅／中式餐厅
2.2.9 Introducing Desserts and Drinks After the Meal 介绍甜点和餐后饮料
Unit 3: Handling Special Situations 特殊状况处理.
2.3.1 Problems While Serving 服务时的问题(1)
2.3.2 Problems While Serving 服务时的问题(2)
Chapter 3: Hotel English旅馆英语
Unit 1: Front Desk柜台
3.1.1 Reservation Department 订房服务
3.1.2 Introducing Different Types of Rooms 房型介绍
3.1.3 Greeting Guests and Safekeeping接待／寄放及保管物品
3.1.4 Morning Call Services, Laundry Service, Other Services 晨唤／洗衣／其他
3.1.5 Introducing the Stores Around the Hotel 周围店家介绍
3.1.6 Mail Service, Lost and Found, Lost Room Keycard 代寄／失物招领／房卡遗失
3.1.7 Parking and Car Service 停车／租车服务
3.1.8 Wi-Fi Use, International Phone Wi-Fi使用／国际电话
3.1.9 Check Out 退房
3.1.10 Foreign Currency Exchange 外币兑换
3.1.11 Tour Information at Concierge 旅游谘询
Unit 2: Facilities/Housekeeping设施/房务部
3.2.1 Hotel Facilities 饭店设施
3.2.2 Furniture / Appliances 客房内家俱／电气用品
3.2.3 Complimentary Breakfast 早餐服务
3.2.4 The Room Service 客房服务
3.2.5 Resort / Villa 度假饭店
Unit 3: How to Handle Special Situations特殊情况处理
3.3.1 Deal with Guests’ Complaints 处理房客抱怨
3.3.2 Charge Additional Fee 向旅客收取额外费用
附录 常见单字
1. Meat and Seafood肉类海鲜
2. Fruits and Vegetables水果蔬菜
3. Breakfast Menus早餐
4. Tableware餐具
5. Coffee, Liquor and Alcohol 咖啡与酒类
6. Cooking Methods and Egg Cooking烹调手法与鸡蛋煮法
7. Seasoning and Salad Dressing调味料与沙拉酱
8. Chinese Cuisine中餐菜名
9. Hospitality Staff从业人员职称
10. Floor Plans and Space 楼层规划与空间
图书序言
作者序
There is an old joke. It goes like this, “How do I get to Carnegie Hall (a famous performance Hall in NYC)?” The answer? “Practice, Practice, Practice!” Learning a language has the same response. You have to practice speaking it. The goal of this book is to give you an organized and simple approach for practicing English in all areas of hospitality. You can use it alone or with a friend and you can open it to the section you need to know and start practicing the dialogues. By the end of the book, you will know most of the vocabulary needed in the field of hospitality and should be able to understand the requests of your English speaking guests.
English is a tricky language full of inconsistencies and odd slang, but it shouldn’t be scary to learn to speak it. By providing practical and realistic conversations to practice, the reader should be able to hone or her skills so that she speaks with a natural fluid voice. We hope you enjoy practicing it and that your hard work pays off! And when we come into your hotel or restaurant, show off your English! We’ll be delighted to hear it!
在美国有一个老笑话是这样的，「我如何进入卡内基音乐厅表演呢（在纽约市着名的表演厅）？」答案呢？「练习，练习，再练习！」学习语言也有同样的答案。
你要练习的说。这本书的目的就是提供你一个有组织但简单的方式来练习所有餐旅领域的英语。你可以自己用这本书，或者和朋友一起用这本书，你可以打开书内你需要知道的单元，并开始练习对话的部分。在看完这本书后，你就会学习到餐旅领域里最需要用到的词汇，也应该能够理解讲英语的客人的要求。
英语是一个棘手的语言，这个语言充满矛盾和奇怪的俚语，但你不应该对学说英文感到害怕。这本书有提供实用和现实的对话练习，这样读者就能够磨练自己的基础，最后可以用自然流利的方式来说英文。我们希望你会喜欢使用这本书来练习英文，有一天你一定会成功的！而当我们进入你的饭店或餐厅，你可以炫耀你的英文！我们会很高兴听到你所说的英文！
There is an old joke. It goes like this, “How do I get to Carnegie Hall (a famous performance Hall in NYC)?” The answer? “Practice, Practice, Practice!” Learning a language has the same response. You have to practice speaking it. The goal of this book is to give you an organized and simple approach for practicing English in all areas of hospitality. You can use it alone or with a friend and you can open it to the section you need to know and start practicing the dialogues. By the end of the book, you will know most of the vocabulary needed in the field of hospitality and should be able to understand the requests of your English speaking guests.
English is a tricky language full of inconsistencies and odd slang, but it shouldn’t be scary to learn to speak it. By providing practical and realistic conversations to practice, the reader should be able to hone or her skills so that she speaks with a natural fluid voice. We hope you enjoy practicing it and that your hard work pays off! And when we come into your hotel or restaurant, show off your English! We’ll be delighted to hear it!
在美国有一个老笑话是这样的，「我如何进入卡内基音乐厅表演呢（在纽约市着名的表演厅）？」答案呢？「练习，练习，再练习！」学习语言也有同样的答案。
你要练习的说。这本书的目的就是提供你一个有组织但简单的方式来练习所有餐旅领域的英语。你可以自己用这本书，或者和朋友一起用这本书，你可以打开书内你需要知道的单元，并开始练习对话的部分。在看完这本书后，你就会学习到餐旅领域里最需要用到的词汇，也应该能够理解讲英语的客人的要求。
英语是一个棘手的语言，这个语言充满矛盾和奇怪的俚语，但你不应该对学说英文感到害怕。这本书有提供实用和现实的对话练习，这样读者就能够磨练自己的基础，最后可以用自然流利的方式来说英文。我们希望你会喜欢使用这本书来练习英文，有一天你一定会成功的！而当我们进入你的饭店或餐厅，你可以炫耀你的英文！我们会很高兴听到你所说的英文！
图书试读
Unit 01 Information 表达资讯
1.1.6 Road Directions 指路
Conversations 不停住对话
At the Front Desk, the desk clerk is giving driving directions to a guest.
柜台前在提供开车方向给ㄧ名顾客。
Guest: Can you help me get to Kenting National Park by car?
顾客：你能不能跟我说开车去垦丁国家公园怎么去？
Desk Clerk: It’s about two hours and twenty minutes from here if you drive. Do you know how to get to the toll road?
柜台服务员：如果你开车的话，从这里大约2小时20分钟。你知道怎么去高速公路？
Guest: Yes, but do I go right or left at the ramp?
顾客：是的，但我在匝道是到左边或右边呢？
Desk Clerk: Let me draw you a map. At the Kaohsiung Interchange, take the ramp and follow the signs for 1.
柜台服务员：让我画一张地图给您。在高雄交流道，走匝道，并顺着1号路的指标。
Guest: I know that interchange.
顾客：我知道那个交流道。
Desk Clerk: At the Wujia System Interchange take the right ramp for 88 towards Pingtung. Stay on that road for a little over thirteen miles.
柜台服务员：在五甲系统交流道走右边的匝道到88号往屏东。在那条路上再开约13公里。
Guest: Is there an easier way?
顾客：有没有更简单的方法？
Desk Clerk: Sure. You can take Route 17 along the coast right to Kenting but it is a longer drive.
柜台服务员：当然有。你可以开17号公路沿着海岸直接到垦丁，但是这是比较长的车程。
Guest: How much longer?
顾客：比较起来是多久呢？
Desk Clerk: Another twenty or thirty minutes, but it is very scenic! It follows the coast line.
柜台服务员：会多了二、三十分钟，但是这条路沿路景色非常优美！它是沿着海岸线的。
1.1.6 Road Directions 指路
Conversations 不停住对话
At the Front Desk, the desk clerk is giving driving directions to a guest.
柜台前在提供开车方向给ㄧ名顾客。
Guest: Can you help me get to Kenting National Park by car?
顾客：你能不能跟我说开车去垦丁国家公园怎么去？
Desk Clerk: It’s about two hours and twenty minutes from here if you drive. Do you know how to get to the toll road?
柜台服务员：如果你开车的话，从这里大约2小时20分钟。你知道怎么去高速公路？
Guest: Yes, but do I go right or left at the ramp?
顾客：是的，但我在匝道是到左边或右边呢？
Desk Clerk: Let me draw you a map. At the Kaohsiung Interchange, take the ramp and follow the signs for 1.
柜台服务员：让我画一张地图给您。在高雄交流道，走匝道，并顺着1号路的指标。
Guest: I know that interchange.
顾客：我知道那个交流道。
Desk Clerk: At the Wujia System Interchange take the right ramp for 88 towards Pingtung. Stay on that road for a little over thirteen miles.
柜台服务员：在五甲系统交流道走右边的匝道到88号往屏东。在那条路上再开约13公里。
Guest: Is there an easier way?
顾客：有没有更简单的方法？
Desk Clerk: Sure. You can take Route 17 along the coast right to Kenting but it is a longer drive.
柜台服务员：当然有。你可以开17号公路沿着海岸直接到垦丁，但是这是比较长的车程。
Guest: How much longer?
顾客：比较起来是多久呢？
Desk Clerk: Another twenty or thirty minutes, but it is very scenic! It follows the coast line.
柜台服务员：会多了二、三十分钟，但是这条路沿路景色非常优美！它是沿着海岸线的。
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