学历 国立高雄师范大学 成人教育博士 Oxford Brookes University, International Restaurant and Hotel Management, MSc. Les Roches International School of Hotel Management, Grand Diploma
图书目录
1 Hotel Reservations 2 Hotel Check-in 3 Hotel Facilities 4 Hotel Services 5 The Hotel Room 6 Offering Information 7 Business Center 8 Checking-out 9 Restaurant Reservations 10 Welcoming & Seating 11 At the Table 12 Taking Orders 13 Beverage Services 14 Services During the Meal 15 Handling Customer Complaints 16 Paying the Bill