具体描述
30,000英呎高空上的空中英语教室
兼具考用与实用、国内航空或国际航空
都适用的航空英语专门书！
包含招考资讯、自传履历求职信范本、
常考面试题练习、机舱广播词范例
特别收录国际城市、机场、航空公司代码中英对照
与实用旅游常用句
给报考空服员者 / 航空业菜鸟 / 对飞行生活有憧憬者
最安稳的英语实力准备。
单元特色
1.Short Talks in the Sky/ on the Ground
模拟机舱、机场与旅客和组员的对话，加强英语口说实力。
2.Short Sentences for You
实用航空英语小短句，给你最需要时的那一句。
3.单字小点心
一次一点点空服地勤常见单字，英文单字好吸收。
4.对话小练习
简短英语对话练习，用英语完美应答没有压力。
5.换个方式说说看
一句话三种不同说法，满足你职场工作时的需要。
6.Oops!中式英文
揪出你的Chinglish，自信地用英语服务乘客。
7.航空小知识
收录不可不知的航空业资讯，更认识航空业的样貌。
希望本书可以帮助广大的应试朋友们在航空公司征选时能脱颖而出，在英语问答时能充满自信地、从容不迫地应答。另一方面也将此书呈现给已在航空业服务的读者，更加精进自己的外语能力。而对航空业好奇的读者，也可以从这本书一窥空服与地勤人员的工作型态。
著者信息
作者简介
陈坤成
热爱旅行的软体程式工程师，马来西亚华侨，从小受英式教育，母语为英文，曾旅居美国及亚洲的不同城市，目前与家人定居台湾。
谢旻蓉
台湾高雄人，现为自由译者及全职妈妈，长年在美国留学及工作，并热爱到世界各地自由行，经常接触各国航空公司的服务人员来完成旅游规划。
陈坤成
热爱旅行的软体程式工程师，马来西亚华侨，从小受英式教育，母语为英文，曾旅居美国及亚洲的不同城市，目前与家人定居台湾。
谢旻蓉
台湾高雄人，现为自由译者及全职妈妈，长年在美国留学及工作，并热爱到世界各地自由行，经常接触各国航空公司的服务人员来完成旅游规划。
图书目录
Part1 招考资讯 Job Application
Unit1. 空服与地勤工作总论 Getting to know the Profession
Unit2. 航空公司与航空联盟简介Getting to know the Airlines
Unit3. 求职广告怎么看 Understanding the Job Posting
Unit 4. 履历、自传、求职信 Resume (CV), Self-Introduction, Cover Letter Examples
Part2 空服工作的英语 Cabin Crew Daily English
Unit1检查客舱Checking Cabins
Unit2登机Boarding
Unit3迎宾与机位安排Welcoming Travelers and Seat Arrangement
Unit4飞安知识宣导Flight Safety
Unit5机上服务In-Flight Service Requests
Unit6免税品服务 Duty-Free
Unit7厨房准备 Meal Preparation in the Galley
Unit8餐饮服务Meal & Beverage Services
Unit9旅客不适处理Medical Emergency
Unit10奥客Difficult Passengers
Unit11机上娱乐系统故障In-Flight Entertainment Console
Unit12小婴儿哭闹、旅客争执 Inconveniences and Conflicts
Unit13乱流 Turbulence
Unit14班机延期、晚点 Delays
Unit15将要降落Landing Preparation
Unit16降落后、送客 Arrival
Unit17空服员临时调度 Unexpected Schedule Changes
Unit18客舱最后检查 Post-Arrival Cabin Check
Part3 地勤工作的英语 Ground Crew Daily English
Unit 1机场柜台Check-In & Baggage Services
Unit 2现场购票／候补机位／旅客错过航班处理Ticketing Scenarios
Unit 3延机与协助转机Delay, Transit and Transfer
Unit 4旅客遗失行李 Lost & Found
Unit 5机位超卖Overbooked Seats
Unit 6电话票务 Telephone Ticketing Services
Part4 面试准备Interview Preparation
Unit 1. 面试要点 Interview Pointers
Unit 2. 自我介绍 Introducing Yourself
Unit 3. 常见面试题Some Common Interview Questions
Unit 4. 机舱广播词 Some Public Announcement Examples
附录Appendix
5-1国际城市、机场代码中英对照
5-2国内外航空公司IATA代码及中英文全名
5-3常见特别餐代码参考表
5-4世界常用流通货币代码
5-5空服地勤常用句
5-6旅游常用句
Unit1. 空服与地勤工作总论 Getting to know the Profession
Unit2. 航空公司与航空联盟简介Getting to know the Airlines
Unit3. 求职广告怎么看 Understanding the Job Posting
Unit 4. 履历、自传、求职信 Resume (CV), Self-Introduction, Cover Letter Examples
Part2 空服工作的英语 Cabin Crew Daily English
Unit1检查客舱Checking Cabins
Unit2登机Boarding
Unit3迎宾与机位安排Welcoming Travelers and Seat Arrangement
Unit4飞安知识宣导Flight Safety
Unit5机上服务In-Flight Service Requests
Unit6免税品服务 Duty-Free
Unit7厨房准备 Meal Preparation in the Galley
Unit8餐饮服务Meal & Beverage Services
Unit9旅客不适处理Medical Emergency
Unit10奥客Difficult Passengers
Unit11机上娱乐系统故障In-Flight Entertainment Console
Unit12小婴儿哭闹、旅客争执 Inconveniences and Conflicts
Unit13乱流 Turbulence
Unit14班机延期、晚点 Delays
Unit15将要降落Landing Preparation
Unit16降落后、送客 Arrival
Unit17空服员临时调度 Unexpected Schedule Changes
Unit18客舱最后检查 Post-Arrival Cabin Check
Part3 地勤工作的英语 Ground Crew Daily English
Unit 1机场柜台Check-In & Baggage Services
Unit 2现场购票／候补机位／旅客错过航班处理Ticketing Scenarios
Unit 3延机与协助转机Delay, Transit and Transfer
Unit 4旅客遗失行李 Lost & Found
Unit 5机位超卖Overbooked Seats
Unit 6电话票务 Telephone Ticketing Services
Part4 面试准备Interview Preparation
Unit 1. 面试要点 Interview Pointers
Unit 2. 自我介绍 Introducing Yourself
Unit 3. 常见面试题Some Common Interview Questions
Unit 4. 机舱广播词 Some Public Announcement Examples
附录Appendix
5-1国际城市、机场代码中英对照
5-2国内外航空公司IATA代码及中英文全名
5-3常见特别餐代码参考表
5-4世界常用流通货币代码
5-5空服地勤常用句
5-6旅游常用句
图书序言
飞安宣达 Flight Safety
Short Talks in the Sky
The flight attendants stand at their stations and welcome the passengers boarding the plane.
空服组员站在各自的岗位欢迎登机的乘客。
Excuse me. You are seated in the emergency exit row. Would you be willing to assist during an emergency?
抱歉，您坐在紧急出口的座位。您在紧急情况时愿意给予协助吗？
What are the expectations?
需要做些甚么呢？
Please carefully read the safety instruction card in front of you. If you have any questions, or are unable or unwilling to assist during
an emergency then I’ll have to relocate you to another seat.
请仔细阅读座位前方的安全指示卡。如有任何问题，或是无法或不愿协助，我就必须要帮您换座位。
I am not sure if I could help but I am also quite reluctant to move because of the ample leg room!
我不确定能帮上忙，但也不太想换座位，因为这里伸脚空间好宽敞。
I do need you to agree to assist us during an evacuation. Namely, you’ll have to help us open the exitdoor.
我需要您同意在紧急逃生时协助我们，就是帮我们开启逃生门。
It looks like I will have to move to another seat then.
看来我需要换座位了。
单字 Check!
assist [əˋsɪst] vt. 帮助；协助
expectation [͵ɛkspɛkˋteʃən] n. 预期
relocate [riˋloket] vi. vt. 重新安置
ample [ˋæmp!] adj. 宽敞的
namely [ˋnemlɪ] adv. 即；那就是
对话小练习
Dialogue 1
Man: I would like another drink please.
请再给我一杯。
Lisa: I am sorry, but I think you have had enough, sir.
抱歉先生，我想你已经喝够了。
Man: What do you mean? I hardly had anything!
甚么意思？我没喝多少呀！
Lisa: Sir, you have had at least 6 whiskeys and the passengers are getting uncomfortable with your behavior.
先生，您已喝了 6 杯威士忌，已造成周围的乘客的不适。
Dialogue 2
Man: Let me off this plane right now!
让我下飞机！
Yasuko: Please sit down, sir. We are about to take off.
先生请您就座。我们即将要起飞了。
Man: I need to get off. This plane is going to crash. You need to evacuate this airplane!
我需要下飞机！这部飞机会坠毁，你要撤空这辆飞机。
Yasuko: Please calm down. Everything is alright.
请您冷静，一切都安好。
Short Talks in the Sky
The flight attendants stand at their stations and welcome the passengers boarding the plane.
空服组员站在各自的岗位欢迎登机的乘客。
Excuse me. You are seated in the emergency exit row. Would you be willing to assist during an emergency?
抱歉，您坐在紧急出口的座位。您在紧急情况时愿意给予协助吗？
What are the expectations?
需要做些甚么呢？
Please carefully read the safety instruction card in front of you. If you have any questions, or are unable or unwilling to assist during
an emergency then I’ll have to relocate you to another seat.
请仔细阅读座位前方的安全指示卡。如有任何问题，或是无法或不愿协助，我就必须要帮您换座位。
I am not sure if I could help but I am also quite reluctant to move because of the ample leg room!
我不确定能帮上忙，但也不太想换座位，因为这里伸脚空间好宽敞。
I do need you to agree to assist us during an evacuation. Namely, you’ll have to help us open the exitdoor.
我需要您同意在紧急逃生时协助我们，就是帮我们开启逃生门。
It looks like I will have to move to another seat then.
看来我需要换座位了。
单字 Check!
assist [əˋsɪst] vt. 帮助；协助
expectation [͵ɛkspɛkˋteʃən] n. 预期
relocate [riˋloket] vi. vt. 重新安置
ample [ˋæmp!] adj. 宽敞的
namely [ˋnemlɪ] adv. 即；那就是
对话小练习
Dialogue 1
Man: I would like another drink please.
请再给我一杯。
Lisa: I am sorry, but I think you have had enough, sir.
抱歉先生，我想你已经喝够了。
Man: What do you mean? I hardly had anything!
甚么意思？我没喝多少呀！
Lisa: Sir, you have had at least 6 whiskeys and the passengers are getting uncomfortable with your behavior.
先生，您已喝了 6 杯威士忌，已造成周围的乘客的不适。
Dialogue 2
Man: Let me off this plane right now!
让我下飞机！
Yasuko: Please sit down, sir. We are about to take off.
先生请您就座。我们即将要起飞了。
Man: I need to get off. This plane is going to crash. You need to evacuate this airplane!
我需要下飞机！这部飞机会坠毁，你要撤空这辆飞机。
Yasuko: Please calm down. Everything is alright.
请您冷静，一切都安好。
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