具体描述
本书由五大部分及附录组成。五大部分即客务部、客房部、餐饮部、会展中心、康乐中心。附录包括「饭店服务英语基本分类词汇535个」、「中餐英文食谱」、「中式小吃」和「中外节日」。
本书内容条理清晰，简洁实用，以英语单句为主，兼有少量对话，全部为中英对照。由于本书易学易用，是旅游院校学生及饭店旅馆工作人员提高英语程度不可多得的理想自学教材。只要对照中文译文，熟读多记，灵活运用，相信读者一定能迅速提高自己的英语对客接待能力。
本书内容条理清晰，简洁实用，以英语单句为主，兼有少量对话，全部为中英对照。由于本书易学易用，是旅游院校学生及饭店旅馆工作人员提高英语程度不可多得的理想自学教材。只要对照中文译文，熟读多记，灵活运用，相信读者一定能迅速提高自己的英语对客接待能力。
著者信息
图书目录
Preface 前言
Part One Front Office Department 客务部／００１
Unit 1 Room Reservation 客房预订／００１
Unit 2 Check-in 登记入住／０１１
Unit 3 Bellboy Service 行李生服务／０１７
Unit 4 Information Desk 询问处／０１９
Unit 5 Switchboard Operator 总机服务／０２２
Unit 6 Foreign Currency Exchange 外币兑换／０２７
Unit 7 Ticket Booking 订票服务／０２９
Unit 8 Asking and Directing the Way 问路指路／０３１
Unit 9 Checkout 结帐离店／０３３
Part Two Housekeeping Department 客房部／０３７
Unit 10 Chamber Service 客房服务／０３７
Unit 11 Room Cleaning 客房清扫／０３９
Unit 12 Laundry Service 洗衣服务／０４１
Unit 13 Lost and Found 失物招领／０４４
Unit 14 Damage and Maintenance 损坏与维修／０４６
Part Three Food & Beverage Department 餐饮部／０５２
Unit 15 Food&Beverage Reservation 餐饮预订／０５３
Unit 16 Receiving the Guest 接待客人／０５７
Unit 17 Taking Orders 点菜／０６０
Unit 18 Paying the Bill 买单／０６６
Unit 19 Bar Service 酒吧服务／０６８
Unit 20 At the Coffee Shop 咖啡厅服务／０７２
Unit 21 Room Service 客房送餐服务／０７３
Unit 22 Dealing with Complaints 处理投诉／０７６
Part Four Convention and Exhibition Center 会展中心／０７９
Unit 23 Convention 会议／０７９
Unit 24 Exhibition 展览／０８５
Part Five Health & Recreation Center 康乐中心／０９２
Unit 25 Health Center 健身中心／０９２
Unit 26 Recreation Center 娱乐中心
Appendix 附录／０９９
AppendixⅠ 535 Classified Basic English Words for Hotel Service 饭店服务英语基本分类词汇535个／１０５
AppendixⅡ English Menu of Chinese Food 中餐英文菜谱／１３２
Appendix Ⅲ Chinese Snacks 中式小吃／１３３
Appendix Ⅳ Chinese and Foreign Holidays 中外节日／１３６
Part One Front Office Department 客务部／００１
Unit 1 Room Reservation 客房预订／００１
Unit 2 Check-in 登记入住／０１１
Unit 3 Bellboy Service 行李生服务／０１７
Unit 4 Information Desk 询问处／０１９
Unit 5 Switchboard Operator 总机服务／０２２
Unit 6 Foreign Currency Exchange 外币兑换／０２７
Unit 7 Ticket Booking 订票服务／０２９
Unit 8 Asking and Directing the Way 问路指路／０３１
Unit 9 Checkout 结帐离店／０３３
Part Two Housekeeping Department 客房部／０３７
Unit 10 Chamber Service 客房服务／０３７
Unit 11 Room Cleaning 客房清扫／０３９
Unit 12 Laundry Service 洗衣服务／０４１
Unit 13 Lost and Found 失物招领／０４４
Unit 14 Damage and Maintenance 损坏与维修／０４６
Part Three Food & Beverage Department 餐饮部／０５２
Unit 15 Food&Beverage Reservation 餐饮预订／０５３
Unit 16 Receiving the Guest 接待客人／０５７
Unit 17 Taking Orders 点菜／０６０
Unit 18 Paying the Bill 买单／０６６
Unit 19 Bar Service 酒吧服务／０６８
Unit 20 At the Coffee Shop 咖啡厅服务／０７２
Unit 21 Room Service 客房送餐服务／０７３
Unit 22 Dealing with Complaints 处理投诉／０７６
Part Four Convention and Exhibition Center 会展中心／０７９
Unit 23 Convention 会议／０７９
Unit 24 Exhibition 展览／０８５
Part Five Health & Recreation Center 康乐中心／０９２
Unit 25 Health Center 健身中心／０９２
Unit 26 Recreation Center 娱乐中心
Appendix 附录／０９９
AppendixⅠ 535 Classified Basic English Words for Hotel Service 饭店服务英语基本分类词汇535个／１０５
AppendixⅡ English Menu of Chinese Food 中餐英文菜谱／１３２
Appendix Ⅲ Chinese Snacks 中式小吃／１３３
Appendix Ⅳ Chinese and Foreign Holidays 中外节日／１３６
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