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　　就让瑞兰国际出版《商务英语菁英四书：商务英语全能王、商务英语口语王、商务英语写作王、商务英语职场王》，一次满足你商务英语所有的需要！

　　◎套书包含四书，满足你商务英语「听、说、读、写」四大需求：

　　1.【商务英语全能王】→商务关键字句搭配实际案例，快速掌握商务英语基本概念！
　　．500个商务关键字，让你在最短时间内，学会看懂商业文书！
　　．100篇商务信函范例，让你不论是增进实力或是紧急写信需要关键的一句话，都能轻松找到！
　　．50个商务主题，「案例式」教学提升你的英语表达能力和商务技巧，更让你的生意做得更好！

　　例：
　　※感谢信 Expressing Thanks

　　常用句
　　I want to express my gratitude for... 我想表达对⋯⋯的感激之情。
　　I really appreciated your help. 我真的非常感激您的帮助。
　　Thank you so much for your support. 非常感谢您的支持。
　　We couldn't have done it without you. 没有您我们一定做不到。
　　We appreciate your service. 我们很感激你们的服务。
　　What can we do to return the favor? 我们怎么才能回报您呢？

　　信例1
　　Dear Julia,
　　I wanted to write a note to let you know how much I appreciated your help 　　last week to finish my writing project. Thank you so much for your support. I couldn't have done it without you. Please let me know if there is anything I can do to return the favor.
　　Sincerely,
　　Maria

　　我写此信是想表达对你上週帮助我写计画的感激之情。非常感谢你的支持。没有你我一定无法完成。如果我能做什么来回报你，请告诉我。

　　2.【商务英语口语王】→谈论生意之外，职场上的待人处事也不可忽视！
　　‧200个经典短句，奠定英语口语表达基础，让你可以生动诠释！
　　‧700个高频率的商务话题，迅速提升你的口语表达实力！

　　例：
　　※见面问候
　　It's nice to meet you. 很高兴见到您。
　　I'm glad you made it okay. 很高兴您能及时抵达。

　　※寒暄
　　Did you find our offices all right? 您觉得我们的办公室好找吗？
　　Your directions were very straightforward. 您指的方向非常明确。

　　※招唿客人
　　Now, would you like something to drink? 现在，你想喝点什么吗？
　　Can I take your coat? 要我帮您放大衣吗？

　　3.【商务英语写作王】→跟着写、照着抄，商业书信无往不利！
　　．7大类写作表达应该注意的事项，让你迅速累积英语写作实力！
　　．200篇主题范文，涵盖办公室日常通信、市场行销、贸易实务英语写作！
　　．1000个精华实用句型，灵活多用，让写作变得很简单，助你信步职场，所向披靡！

　　例：
　　※常用商务缩写 Common Business Abbreviations
　　asap (as soon as possible) 尽快
　　CEO－Chief Executive Officer 首席执行长（大老板）
　　CFO－Chief Financial Officer 首席财务长（财务部门的负责人）

　　※附件 Attachments
　　Subject: Re: First quarter figures
　　Dear Tony,
　　Thanks for sending me the figures but unfortunately, for some reason I was unable to open the attachment. Could you please resend?
　　Thanks,
　　Jim

　　主题：回覆：第一季的资料
　　亲爱的东尼：
　　谢谢你把那些资料寄给我，但不幸的是，由于某种原因，我无法打开该附件。请你再寄一遍，好吗？
　　谢谢！
　　吉姆

　　4.【商务英语职场王】→职场礼仪、商务词句，一开口就展现高度专业！
　　‧1000个最基础的商务词汇、300个商务口语短句，让你在最短时间里口语表达能力飙升！
　　．7大类、50个职场主题，快速累积你的实力，赢得主管和同事的掌声！

　　例：
　　※社交 Social Settings
　　许多在聚会、晚宴或者在玩高尔夫过程中形成的印象，即使当时你们谈的不是生意，也有可能会在以后促成某个商业活动。所以，尽量随身携带名片。

　　※和主管讨论问题 Discussing Concerns with Superiors
　　大家都不喜欢犯错，但勇于承认（acknowledge）错误有益于解决问题。把错误看作是学习和提高自己能力（job skills）的机会。

　　☉I realize I might have contributed to this problem by... But I want to help solve the problem now.　　
　　我意识到可能是由于我⋯⋯才造成这个问题。但是我现在想帮忙解决这个问题。

　　☉Perhaps if I hadn't..., things might not have developed thus far. I didn't intend to make things worse, but now I want to make it better.
　　如果当时我没有⋯⋯，事态也许也不会发展到那步田地。我不是有意让事态更加严重的，但是现在我希望能够有所改善。

　　商务英语菁英四书：商务英语全能王、商务英语口语王、商务英语写作王、商务英语职场王，搭配4片名师亲录标准英语朗读MP3，帮助你一一掌握职场必备英语能力，不论是商务词汇、商业书信、职场情境、商谈斡旋，都在职场上高人一等！

　　◎商务英语菁英四书的4大特色，打造你的商务英语4大能力：

　　1.职场英语必备利器，跻身专业菁英！
　　本套书由牛津大学英语专家、王牌英语口语畅销书作者、资深商务英语教学专家、美国联邦政府商务人士指导编写，字字句句都是商务英语的精华，拥有一套商务英语菁英四书在手，摇身成为职场胜利组！

　　2.全能王、口语王、写作王、职场王，一网打尽所有领域！
　　依照英语商务人士必备能力的4大需要来编写，当你在工作上遇到不论是口语、写作、职场或商务难解的问题时，都可以轻松从书中找到答案！

　　3.只学用得到的英语，商场分秒必争、绝不浪费！
　　「时间就是金钱」！商场上更是如此，商务英语菁英四书的编写以实用为原则，保证你只学到用得到的内容。可以增进英语口语表达、书信表达或是职场状况处理能力，更可以按着书中众多的范例现学现用跟着做，同时提升你的商务技巧与英语能力，保证每个单元设计都最贴近商务英语人士的需要！

　　4.附赠4片标准英语朗读MP3，身历其境、效果加倍！
　　附赠4片名师亲录标准英语朗读MP3，让你一边练好英语口语表达、一边自然而然练出英语好听力！

作者简介

【商务英语口语王】
Carol Rurckert

　　美国明尼苏达州人，牛津布鲁克斯大学英语教学专业硕士；曾旅居中国7年，从事英语教学和教材开发：现居伦敦，任职于一家跨国出版公司，开发英语教学网站；同时担任BBC Online、Seoul Times、City Weekend等网站和杂志的特约撰稿人。

【商务英语写作王】
Nick Stirk

　　英国人，英语写作及口语畅销书作者。毕业于英国贝尔法斯特大学和剑桥大学。先后在中国北京大学、清华大学、中国人民大学等校讲授研究生口语和写作课程，并参与编写了多部英语教材。此外，还在台湾和韩国讲授过从高中到研究生的英语课程。

【商务英语职场王】【商务英语全能王】
Amanda Crandell Ju

　　美国人，王牌英语口语畅销书作者，长期从事国际商务和跨文化交流；曾任职于广播电台、报纸新闻媒体、美国国会山庄联邦政府；近期专攻市场行销与品牌合併；毕业于杨伯翰大学，主修国际文化，后于西安外国语大学进修中文；目前与丈夫定居北京。

【商务英语全能王目录】
 
十项全能之一：商务词汇Business Vocabulary
 
常用银行业务词汇 Common Banking Terms
常用外贸词汇 Common Foreign Trade Terms
常用金融词汇 Common Financial Terms
政府机构词汇 Governmental Agencies and Offices Terms
 
十项全能之二：商务信函范例Business E-mails
 
•社交信函•
请求帮助 Requesting Assistance
请求约见 Requesting an Appointment
安排约见 Setting an Appointment
邀请信 Letter of Invitation
回应邀请 Responding to an Invitation
感谢信 Expressing Thanks
祝贺信 Congratulations
道歉信 Letter of Apology
慰问信 Letter of Consolation
 
•外贸信函•
介绍公司 Company Introduction
推销商品 Recommending Products
请求建立合作 Requesting Cooperation
询价 Inquiry
报价 Giving a Quotation
还价 Making a Counteroffer
订购 Making an Order
说明包装和发货要求 Packaging and Shipping Requirements
通知付款 Notice of Billing
催款 Urging Payment
投诉 Complaints
回应投诉 Addressing Complaints
客户问卷调查 Customer Survey
产品说明书 Product Owner's Manual
 
•通用公文•
会议通知 Announcing a Meeting
给顾客的通知 Making Announcements to Clients
申请资金 Application for Funding
报告专案进度 Reporting Project Progress
报告销售情况 Reporting Sales
发布新闻稿 Press Release
 
•求职文书•
求职信 Cover Letter
推荐信 Letter of Recommendation
征人广告 Job Posting
录取通知 Acceptance Letter
 
十项全能之三：管理和组织Management and Leadership
 
公司结构 Company Organization
达成共识 Reaching Consensus
影响他人 Influencing Others
鼓励员工 Motivating Employees
和主管沟通 Communication with Superiors
专案管理 Project Management
调解冲突 Conflict Management
评鑑员工表现 Employee Performance Reviews
撰写宗旨 Writing a Mission Statement
 
十项全能之四：国际贸易International Trade
 
贸易展 Trade Shows
贸易展后的跟进 Following up on Trade Show Leads
寻找货源 Finding a Source
寻找出口管道 Finding Export Leads
信用状 Letter of Credit
价格谈判 Negotiating a Price
关税 Tariffs
货运、海关和其他事宜 Shipping,Customs and Other Issues
 
十项全能之五：设计和生产Design and Production
 
预测市场动向 Predicting Trends
新产品的研发 New Product Development
设计专利 Design Patent
设计策略 Design Strategy
生产规划 Production Planning
品质检验流程 Quality Process and Procedure
 
十项全能之六：公司财务Company Financial
 
做预算 Budgeting
财务结算 Accounting
成本控制 Cost Control
现金流 Cash Flow
集资 Raising Capital
年度财务报告 Annual Financial Reports
 
十项全能之七：银行业务Bank Business
 
存款 Making a Deposit
外币帐户 Foreign Currency Account
换外汇 Foreign Currency Exchange
企业信贷 Corporate Credit
申请信用卡 Applying for a Credit Card
 
十项全能之八：行销和销售Marketing and Sales
 
行销策略 Market Strategies
销售审核 Sales Reviews
决定价格 Determining the Price
策划广告活动 Creating an Advertising Campaign
展示新产品 Demonstrating New Products
电话推销 Telemarketing
市场调查 Marketing Survey
安抚恼怒的客户 Calming an Upset Customer
 
十项全能之九：人力资源Human Resources
 
公司培训 Company Training
求职面试 Interviewing for Employment
薪资和福利 Salary and Benefits
员工培训 Conducting Employee Training
 
十项全能之十：公共关系Public Relations
 
改变企业形象 Transforming Corporate Identity
举行新闻发布会 Holding a Press Conference
规划公共关系策略 Planning a Public Relations Strategy
处理负面报导 Dealing with Bad Publicity

【商务英语口语王目录】
 
Part 1　职场通行200短句
 
社交用语
Social Expressions
 
问候　Greetings
做介绍　Introduction
道别　Saying Goodbye
找路　Finding the Way
询问联系方式　Contact Details
说明时间和日期　Time and Date
告知消息　Information
打电话　Telephone
邀请　Invitation
约会　Appointment
谈论天气　Weather
就餐　Restaurant
喝咖啡　Coffee
购物　Shopping
在银行　Bank
在邮局　Post Office
在医院　Hospital
节日祝福　Holiday Blessing
祝愿　Good Wishes
感谢　Gratitude
称赞　Compliment
道歉　Apology
帮助　Help
建议　Suggestion
提醒　Reminding
安慰　Reassurance
劝说　Persuasion
 
情感和态度表达
Expressing Feelings and Attitudes
 
高兴　Delight
意愿　Intention
兴趣　Interest
偏好　Preference
鼓励　Encouragement
关心　Sympathy
担心　Worry
惊讶　Surprise
预测　Anticipation
后悔　Regret
抱怨　Complaint
赞同　Approval
许可　Permission
肯定　Certainty
能力　Ability
劝说　Persuasion
可能性　Possibility
重要性　Importance
 
PART 2　商务情境700金句
 
高效团队
Teamwork
 
商务会议　Meetings
指派工作　Task Assignments
执行紧急任务　Rush Jobs
安排专案计画　Scheduling a Project
改进工作方式　Improving the Way We Work
面对失误　We’ve Got a Small Problem
 
同事沟通
Office Talk
 
寻求帮助　Asking for Assistance
缓解压力　Dealing with Stress
肯定工作成绩　Acknowledging a Job Well Done
提供帮助　Offering Assistance
 
商务交流
Business Communications
 
商务约会　Making Appointments
会见客户　Meeting a Client
介绍公司　Company Introduction
介绍产品　Overview of a Product
介绍服务　Overview of a Service
 
接待贵宾
Guest Reception
 
在机场　At the Airport
车内闲谈　Small Talk in the Car
首次会谈　First Meetings
参观工厂　Tour of a Factory
商务晚宴　Business Dinners
观光旅游　Sightseeing
出境　Departures
 
市场和销售
Marketing and Sales
 
行销策略　Marketing Strategy
完成销售指标　Meeting Sales Targets
广告　Advertising
汇率变化　Exchange Rates
市场调查　Market Research
售后服务　After a Sale
 
买和卖
Doing Business
 
查询资讯　Making an Inquiry
下订单　Placing an Order
讨价还价　Getting a Bargain
打折优惠　Offering Discounts
出货　Making a Delivery
催款　Requesting a Payment
品质管制　Quality Control
投诉　Making a Complaint
库存管理　Stock Control
 
参加国际会展
Attending International Exhibitions
 
筹备会展　Preparations for an Exhibition
介绍新产品　Overview of a New Product
产品展示　Giving a Product Demonstration
成为代理商　Trying to Be an Agent
 
做报告
Making Presentations
 
市场分析报告　Market Analysis
市场调查报告　Market Research
行销计画　The Marketing Plan
竞争对手分析报告　Competitor Analysis
区域市场分析报告　Overview of the Regional Markets
本地市场行销计画　Local Marketing Plans
 
资金
Capital
 
年度预算　The Annual Budget
融资　Finances
借款　Borrowing Money
现金流　Cash Flow
成本控制　Cost Control
 
公共关系
Public Relations
 
记者招待会　Press Conferences
接受採访　An Interview
事故之后　After an Accident
 
Preparing for Meetings
筹备会议
 
会议策划　Conference Planning
安排议程　Scheduling Meetings
日程变动　Changing the Agenda
预订会议室　Booking a Meeting Room
会议服务　Meeting Services
承办宴会　Catering
 
参加会议
Attending Conferences
 
开场致辞　The Opening Remarks
介绍议程　An Introduction to an Agenda
介绍报告主题　An Introduction to a Presentation
 
求职和面试
Job Interviews
 
招聘　Recruitment
面试现场　The Interview
自我介绍　Introducing Yourself
薪资谈判　Salary Negotiation
薪酬和福利　Compensation and Benefits
新工作　New Job

【商务英语写作王目录】
 
前言
Introduction
 
商务电子邮件的写作技巧
How to Use E-mails for Business
 
第一章通用表达
PART 1 General Expressions
 
1 日常通信 Everyday Correspondence
 
1.常用商务缩写 Common Business Abbreviations
2.开头语与结尾语 Openings and Closings
3.致谢 Expressing Thanks
4.祝福 Expressing Good / Best Wishes
5.道歉 Apologies
6.表示弔唁 / 慰问 Expressing Condolences
7.表示同情 Expressing Sympathy
8.邀请 Invitations
9.提醒 Reminders
10.请求帮助 Requesting Help
11.提供帮助 Offering Help
12.提出建议 Giving Suggestions
13.警告 Giving Warnings
14.提出意见 Giving Advice
15.赞赏 Appreciation
16.推荐 Recommendations
17.祝贺 Congratulations
18.投诉 Complaints
19.预约 Appointments
20.欢迎 Welcome
21.附件 Attachments
22.取消 Cancellations
 
2 资讯 Information
 
23.询问联系方式 Asking for Contact Information
24.安排时间 / 制订计画 Arranging Time and Making Plans
25.传达一般的资讯 Conveying Neutral News
26.传达好消息 Conveying Good News
27.传达坏消息 Conveying Bad News
28.索取资讯 Requesting Information
29.公告或通知 Announcements or Notices
30.确认邮件 Confirmation Message
31.阐明 Clarification
32.更新 Update
 
3 请求和批准 Requests and Approvals
 
33.向员工征求意见 Request for Employee Suggestions
34.申请信用授权（企业对企业） Request for Credit Approval (Business to Business)
35.申请信用授权（消费者对企业） Request for Credit Approval (Consumer to Business)
36.征求计画书 Request for Proposal (RFP)
37.申请购买办公设施 Request for Buying Office Facilities
38.申请延长截止日期 Request for Deadline Extension
39.招标 Request for Bids
40.要求提交预算 Request for Budgets
41.批准员工的意见 Approval for Employee Suggestion
42.批准信用状（企业对企业） Approval for Credit Application (Business to Business)
43.批准信用状（企业对消费者） Approval for Credit Application (Business to Consumer)
44.批准计画书 Approval for Proposal
45.批准购买办公设施 Approval for Buying Office Facilities
46.批准延长截止日期 Approval for Deadline Extension
47.批准投标 Approval for Bids
48.批准预算 Approval for Budget
 
4 拒绝 Rejections
 
49.拒绝意见 Suggestion Rejection
50.拒绝信用状申请（企业对企业） Credit Application Rejection (Business to Business)
51.拒绝信用状申请（企业对消费者） Credit Application Rejection (Business to Consumer)
52.拒绝建议 Proposal Rejection
53.拒绝购买办公设施 Buying Office Facilities Rejection
54.拒绝延长截止日期 Deadline Extension Rejection
55.拒绝投标 Bid Rejection
56.拒绝预算 Budget Rejection
 
5 态度 Attitudes
 
57.惊讶 Surprise
58.高兴 Gladness
59.感谢和钦佩 Appreciation and Admiration
60.鼓励 Encouragement
61.关心与关注 Care and Concern
62.表达祝愿 Expressing Wishes
63.表达意向 Stating Intentions
64.指出重要性 Expressing Importance
65.表示能力 Expressing Ability
66.请求许可 Asking for Permission
67.应不应该？ Should I or Shouldn't I?
68.赞同与不赞同 Agreeing and Disagreeing
69.喜欢与不喜欢 Likes and Dislikes
70.表达偏好 Expressing Preferences
71.表示有兴趣 Expressing Interest
72.表示好奇 Expressing Curiosity
73.责备与抱怨 Blaming and Complaining
74.肯定与不肯定 Certainty and Uncertainty
75.可能与不可能 Possibility and Impossibility
76.猜测 Guesses
 
6 时间和空间 Time and Space
 
77.时间 Time
78.频率 Frequency
79.次序和顺序 Sequence and Order
80.速度 / 速率 Speed / Velocity
81.同时性 Simultaneity
82.连续性 Continuity
83.位置 Position
84.方向 Direction
85.距离 Distance
86.面积和体积 Area and Volume
 
7 性质和数 Properties and Numbers
 
87.形状 Shape / Form
88.颜色 Color
89.材料 Material
90.感觉 Feelings
91.质地 Texture
92.价值 Value
93.数 Numbers
94.数量 Amount
95.充足与不足 Sufficiency and Insufficiency
96.过量 Excess
97.基础运算 Basic Arithmetic
98.倍数和百分比 Multiples and Percentages
99.增加和减少 Increase and Decrease
100.基础测量（长、宽等） Basic Measurements (Length, Width, etc.)
101.近似值和平均值 Approximate Value and Average Value
102.比率和比例 Ratios and Proportions
103.最大值和最小值 Maximums and Minimums
 
第二章情境表达
PART 2 Situational Expressions
 
8 通知 Making Notices
 
104.通知开会 Announcing Meetings
105.更改开会时间Changing the Meeting Time
106.宣布培训计画 Announcement of Training Programme
107.通知放假 Announcing Holidays
108.通知聚会 Announcing Parties
109.费用报销 Reimbursement of Expenses
110.清理办公桌政策 Clean Desk Policy
111.新分店开张 Opening a New Branch
112.地址变更 Change of Address
113.合併 Mergers
114.停电 Power Shutting Down
 
9 公司介绍 Company Introduction
 
115.公司介绍——制造业 Company Introduction－Manufacturing Industry
116.公司介绍——旅游服务 Company Introduction－Tourism Service
117.公司介绍——进出口公司 Company Introduction－Import & Export Co.
118.公司介绍（简介） Company Profile (Brief)
119.发布消息 Press Release
120.发布（好）消息 Press Release (Good News)
121.发布（坏）消息 Press Release (Bad News)
122.宗旨声明 Mission Statement
123.品质控制原则声明 Policy Statement on Quality Control
 
10 会议相关的文书写作 Writing About Conferences
 
124.会议通知 Conference Notice
125.会议邀请 Invitation to Conference
126.邀请嘉宾做主题发言人 Inviting Someone to be the Keynote Speaker
127.接受邀请 Accepting the Invitation
128.拒绝邀请 Refusing the Invitation
129.会议议程 Conference Agenda
130.会议消息 Conference Message
131.感谢嘉宾发言 Thanks for Making Your Speech
132.提出邀请 Making an Invitation
133.回覆邀请 Replying to an Invitation
134.会后联系 Post-Conference Contact
 
11 联系客户 Connecting with Clients
 
135.邀请客户访问公司 Inviting a Client to Visit the Company
136.客户的访问要求 A Client’s Proposed Visit
137.回覆客户的访问要求 Responding to the Proposed Visit
138.更改来访时间 Changing the Time of the Visit
139.旅馆预订 Hotel Reservation
140.感谢热情接待 Expressing Gratitude for a Warm Reception
141.访问后的后续 Follow-up After the Visit
142.致客户的第一封电子邮件 First E-mail to a Client
143.请客户写推荐信 Asking a Client to Write a Recommendation
 
12 市场行销与销售Marketing and Sales
 
144.新产品发布 The Launch of a New Product
145.销售信函（首次接洽） Sales Letter (First Contact)
146.销售通函 Form Sales Letter
147.销售信函（根据联系方式追踪销售） Sales Letter (Following a Contact)
148.销售信函（根据销售记录追踪销售） Sales Letter (Following a Sale)
149.销售信函（沉寂的顾客） Sales Letter (Inactive Customer)
150.收账信函（首次通知） Collection Letter (First Notice)
151.收账信函（再次通知） Collection Letter (Second Notice)
152.收账信函（最后通知） Collection Letter (Final Notice)
153.问卷调查1（消费者） Questionnaire 1 - Customers
154.问卷调查2（供应商） Questionnaire 2 - Suppliers
155.问卷调查3（雇员） Questionnaire 3 - Employees
 
13 贸易与服务 Trade and Service
 
156.询问公司的情况 Asking for Information About a Company
157.介绍公司 Introducing a Company
158.询问产品资讯 Asking for Product Information
159.介绍产品及报价 Introducing Products and Quoting Prices
160.讨价还价 Negotiating Prices
161.下订单 Placing an Order
162.确认订单 Confirming an Order
163.催货 Urging Delivery
164.为交货延迟而道歉 Apologizing for Delayed Delivery
165.催促付款 Urging Payment
166.请求延期付款 Requesting Deferred Payment
167.索取资讯1 Asking for Information 1
168.索取资讯2 Asking for Information 2
169.交货延迟1 Delivery Delay 1
170.交货延迟2 Delivery Delay 2
171.瑕疵品 Defective Items
172.价格更正通知 Price Increase Notification
173.不能完成订单 Unable to Fulfill This Order
174.道歉 Apology
175.道歉与补偿 Apology and Remedy
176.道歉与解释 Apology and Explanation
177.（严重的）投诉 Complaint (Serious)
178.（一般的）投诉 Complaint (Basic)
 
14 人力资源 Human Resources
 
179.管理阶层人事变动的通知 Announcing Changes in Leadership
180.确认升职 Promotion Confirmation
181.升职公告Notification of Promotion
182.欢迎新同事Welcome a New Member
183.解除（僱用）合约 Terminating the Contract
184.申请批准公费培训项目 Request for Approval in Sponsoring Training Programme
185.辞职信 Resignation Message
186.请求加薪或升职 Request for Raise or Promotion
 
15 工作面试 Job Interviews
 
187.职位描述（简介） Job Description (Brief)
188.招聘广告 Job Advertisement
189.雇主的后续回信（胜出的候选人） Employer’s Follow-up Letter (Strong Candidate)
190.雇主的后续回信（不符合条件的候选人） Employer’s Follow-up Letter (Unqualified Candidate)
191.僱用通知书 Job Offer Letter
192.推荐信（升职） Recommendation (Promotion)
193.推荐信（有竞争力的候选人） Recommendation (Strong Candidate)
194.推荐信（有保留意见） Recommendation (With Reservations)
 
16 参加面试 Participating in Interviews
 
195.申请函 Application Letter
196.请求写推荐信 Recommendation Request Letter
197.职位申请书 Application Essay
198.职位接受函 Job Acceptance Letter
199.感谢推荐人 Thank You for Your Reference
200.面试后的追踪函 Interview Follow-up Letter
 
【商务英语职场王目录】
 
十项全能之一：职场高频词汇  Business Vocabulary
 
公司部门名称  Company Department Designations
职称  Addressing a Supervisor
财务类词汇  Financial Terms
办公用品名称  Office Equipment
电脑常用词汇  Common Computer Terms
网路常用词汇  Common Internet Terms
行业名称  Industries and Career Fields
政治词汇  Political Terms
餐饮词汇  Food and Beverages
旅行词汇  Travel
 
十项全能之二：商务礼仪十大要诀  Ten Keys to Good Business Etiquette
 
会议  Meetings
电话  The Phone
电子邮件  E-mail
打断  Interruptions
客户、顾问和新员工  Guests, Consultants and New Employees
赞赏和认同  Appreciation & Credit
服装和形象  Dress & Appearance
社交  Social Settings
引荐介绍  Introductions
西餐就餐礼仪  Western Table Manners
总结  Conclusion
 
十项全能之三：职场英文短句300  Business Spoken English - 300 Sentences
 
好消息与坏消息  Sharing Good News and Bad News
表达需求与应答  Expressing and Responding to Demands
发表意见与应答  Expressing and Responding to Opinions
赞成与反对  Agreeing and Disagreeing
满意与不满  Expressing Satisfaction and Dissatisfaction
邀请与接受、拒绝  Making, Accepting and Declining Invitations
推荐与建议  Giving Suggestions and Recommendations
埋怨与指责  Complaining and Criticizing
道歉与回应  Making and Accepting Apologies
感谢与回应  Giving and Receiving Thanks
称赞与祝福  Giving Praise and Blessings
误会与解释  Dealing with Miscommunications
不同程度的肯定  Expressing Varying Degrees of Certainty
表达可能性  Expressing Possibility
 
十项全能之四：掌握电话技巧  Telephone Skills
 
接听电话  Answering the Phone
让对方等候  Placing the Caller on Hold
筛选来电  Screening Calls
留言 Taking Messages
打电话  Placing a Call
转接电话  Transferring Calls
 
十项全能之五：熟悉办公事务  In the Office
 
通知  Making Announcements
转达讯息  Conveying Information
确认  Making Confirmations
汇报工作  Reporting on Work
安排会面  Booking Appointments
安排上司行程  Creating an Itinerary for the Boss
订购办公用品  Ordering Office Supplies
讨论办公设备  Discussing Office Equipment
填写表格  Filling out Forms
正式会议程序  Formal Meeting Procedure
和同事建立良好关系  Building Relationships with Coworkers
和主管讨论问题  Discussing Concerns with Superiors
 
十项全能之六：高效组织会议  Meetings and Interviews
 
设计议程表  Designing an Agenda
有效地开场  Starting a Meeting Effectively
脑力激盪  Team Brainstorming
提出论点  Presenting an Argument
让你的建议被採纳  Making Your Suggestion Heard
表达观点  Giving Opinions
赞同、反对和妥协  Agreeing, Disagreeing, and Compromising
有效地结束会议  Ending a Meeting Effectively
 
十项全能之七：拉近客户关系  Client Reception
 
首次和客户会晤  Meeting a Client for the First Time
交换名片  Exchanging Business Cards
交换礼物  Exchanging Gifts
寒暄  Making Small Talk
工作午餐  The Working Lunch
观光  Sightseeing
考察工厂  Factory Tours
告别和致谢  Farewells and Thank
 
十项全能之八：介绍自己和公司  You and Your Company
 
自我介绍  Introducing Yourself
介绍上司、同事和访客  Introducing Your Boss, Coworkers, and Visitors
介绍公司各部门  Introducing Company Departments
介绍你的公司  Describing Your Company
介绍新产品  Introducing a New Product
介绍你的服务  Describing Your Service
 
十项全能之九：成为谈判高手Negotiation
 
对事不对人  Separating the People from the Problem
注意立场背后的利益  Focusing on the Interests Behind the Positions
创造双赢的选择  Inventing Options for Mutual Gain
使用独立的标准  Using Independent Standards
考虑最佳备案  Considering the Best Alternative
 
十项全能之十：潇洒做演讲Presentations
 
演讲当天  On the Day of Presentation
满怀信心的开场  Beginning with Confidence
组织论点  Organizing Your Points
用心回答问题  Handling Questions with Care
收尾有力  Concluding with Power

None

商务英语四书：商务英语口语王、商务英语写作王、商务英语职场王、商务英语全能王（附赠标准英语朗读4片MP3） 电子书 下载 mobi epub pdf txt 2024

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