Unit 1 Meeting the Guests at the Airport 3 Section 1 Introduction 3 Section 2 Dialogues 4 Dialogue 1 Meeting a Guest at the Lobby of the Airport 4 Dialogue 2 Meeting the Guests at the Exit of the Airport 4 Section 3 Exercises 6 Section 4 Extensive Reading 8
Unit 2 Helping with Accommodation 9 Section 1 Introduction 9 Section 2 Dialogues 10 Dialogue 1 Helping the Tour Group to Check in at the Hotel 10 Dialogue 2 Accompanying the Guest to Check in at the Hotel 10 Section 3 Exercises 12 Section 4 Extensive Reading 14
Unit 3 Talking About the Itinerary 15 Section 1 Introduction 15 Section 2 Dialogues 16 Dialogue 1 Discussing the Itinerary 16 Dialogue 2 Discussing a Change in the Itinerary 16 Section 3 Exercises 17 Section 4 Extensive Reading 19
Unit 4 On the Way to the Scenery 21 Section 1 Introduction 21 Section 2 Dialogues 22 Dialogue 1 On the Way to Hailuogou Glacier 22 Dialogue 2 On the Way to Mt. Emei 23 Section 3 Exercises 25 Section 4 Extensive Reading 27
Unit 5 Dealing with Complaints 28 Section 1 Introduction 28 Section 2 Dialogues 29 Dialogue 1 Complaining About the Service of the Hotel 29 Dialogue 2 Complaining About the Service of a Restaurant 30 Section 3 Exercises 31 Section 4 Extensive Reading 32
Unit 6 Dealing with Emergencies 34 Section 1 Introduction 34 Section 2 Dialogues 35 Dialogue 1 A Guest????s Passport Is Lost 35 Dialogue 2 A Guest Is Lost 36 Section 3 Exercises 38 Section 4 Extensive Reading 39
Part Two Hotel English
Unit 1 The Front Office 43 Section 1 Introduction 43 Section 2 Dialogues 44 Dialogue 1 Reservation 44 Dialogue 2 Check in Services 45 Section 3 Exercises 48 Section 4 Extensive Reading 50
Unit 2 The Housekeeping Department 52 Section 1 Introduction 52 Section 2 Dialogues 53 Dialogue 1 Cleaning the Room 53 Dialogue 2 Room Service 54 Section 3 Exercises 56 Section 4 Extensive Reading 59
Unit 3 The Food and Beverage Department 60 Section 1 Introduction 60 Section 2 Dialogues 61 Dialogue 1 Receiving the Dinner 61 Dialogue 2 Special Chinese Food 62 Section 3 Exercises 65 Section 4 Extensive Reading 66
Unit 4 Business Center 68 Section 1 Introduction 68 Section 2 Dialogues 69 Dialogue 1 Ticket Services 69 Dialogue 2 Sending a Fax 70 Section 3 Exercises 73 Section 4 Extensive Reading 74
Unit 5 The Health and Recreation Club 76 Section 1 Introduction 76 Section 2 Dialogues 77 Dialogue 1 At the Health Center 77 Dialogue 2 At Beauty Salon 78 Section 3 Exercises 81 Section 4 Extensive Reading 83
Part Three MICE English
Unit 1 Conference Services 89 Section 1 Introduction 89 Section 2 Dialogues 90 Dialogue 1 Reserving a Conference Room 90 Dialogue 2 Registering at a Conference 91 Section 3 Exercises 93 Section 4 Extensive Reading 95
Unit 2 Expo Services 96 Section 1 Introduction 96 Section 2 Dialogues 97 Dialogue 1 Discussing the Preparation Work for the Exhibition 97 Dialogue 2 Application & Booth Reservation 97 Section 3 Exercises 100 Section 4 Extensive Reading 101
Unit 1 An Overview of China 161 Section 1 Introduction 161 Section 2 Dialogues 163 Dialogue 1 How Many Wonders Does China Boast? 163 Dialogue 2 Chengdu — A Charming and Liveable City 164 Section 3 Exercises 166 Section 4 Extensive Reading 167
Unit 2 Main Religions in China 168 Section 1 Introduction 168 Section 2 Dialogues 170 Dialogue 1 Talking About China????s Buddhism 170 Dialogue 2 The Taoist Temple and the Five-Peck Rice Sect 171 Section 3 Exercises 173 Section 4 Extensive Reading 174
Unit 3 Traditional Chinese Festivals 175 Section 1 Introduction 175 Section 2 Dialogues 180 Dialogue 1 The Legend of Mid ̄autumn Festival — The Archer and the Suns 180 Dialogue 2 Guessing Riddles — The Traditional Activity of the Lantern Festival 181 Section 3 Exercises 183 Section 4 Extensive Reading 184
Unit 4 Chinese Cuisine 186 Section 1 Introduction 186 Section 2 Dialogues 188 Dialogue 1 Ordering Sichuan Food at a Restaurant 188 Dialogue 2 Tasting Beijing Roast Duck 189 Section 3 Exercises 191 Section 4 Extensive Reading 192
Unit 5 Chinese Art 193 Section 1 Introduction 193 Section 2 Dialogues 197 Dialogue 1 Talking about Kung Fu Movies 197 Dialogue 2 At a Souvenir Shop 198 Section 3 Exercises 200 Section 4 Extensive Reading 201
Unit 6 Traditional Chinese Medicine 203 Section 1 Introduction 203 Section 2 Dialogues 205 Dialogue 1 How to Keep Colds away 205 Dialogue 2 Talking About Chinese Medicine 206 Section 3 Exercises 208 Section 4 Extensive Reading 209 Appendix Useful Vocabulary for Hotel English 211 Reference 224