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书特点以板块设计为主，分为旅游服务英语——包括导游英语、酒店英语和会展英语，其次为景区旅游英语；最后为中国社会与文化介绍。每单元内容包括五部分；单元目标、介绍明确工作职责、以1～2个对话及情景对话练习，并附有涵盖该对话的主要专业知识内容的情景对话填空、翻译练习及写作短文阅读则为该课主题内容的扩展为拓展相关知识内容列出相关网址以便于学生学习和查阅。

Part One Tour Guide English

Unit 1 Meeting the Guests at the Airport  3
Section 1  Introduction  3
Section 2  Dialogues  4
Dialogue 1  Meeting a Guest at the Lobby of the Airport  4
Dialogue 2  Meeting the Guests at the Exit of the Airport  4
Section 3  Exercises  6
Section 4  Extensive Reading  8

Unit 2  Helping with Accommodation  9
Section 1  Introduction  9
Section 2  Dialogues  10
Dialogue 1  Helping the Tour Group to Check in at the Hotel  10
Dialogue 2  Accompanying the Guest to Check in at the Hotel  10
Section 3  Exercises  12
Section 4  Extensive Reading  14

Unit 3  Talking About the Itinerary  15
Section 1  Introduction  15
Section 2  Dialogues  16
Dialogue 1  Discussing the Itinerary  16
Dialogue 2 Discussing a Change in the Itinerary  16
Section 3  Exercises  17
Section 4  Extensive Reading  19

Unit 4  On the Way to the Scenery  21
Section 1  Introduction  21
Section 2  Dialogues  22
Dialogue 1  On the Way to Hailuogou Glacier  22
Dialogue 2  On the Way to Mt. Emei  23
Section 3  Exercises  25
Section 4  Extensive Reading  27

Unit 5  Dealing with Complaints  28
Section 1  Introduction  28
Section 2  Dialogues  29
Dialogue 1  Complaining About the Service of the Hotel  29
Dialogue 2  Complaining About the Service of a Restaurant  30
Section 3  Exercises  31
Section 4  Extensive Reading  32

Unit 6  Dealing with Emergencies  34
Section 1  Introduction  34
Section 2  Dialogues  35
Dialogue 1  A Guest????s Passport Is Lost  35
Dialogue 2  A Guest Is Lost  36
Section 3  Exercises  38
Section 4  Extensive Reading  39

Part Two Hotel English

Unit 1  The Front Office  43
Section 1  Introduction  43
Section 2  Dialogues  44
Dialogue 1  Reservation  44
Dialogue 2  Check in Services  45
Section 3  Exercises  48
Section 4  Extensive Reading  50

Unit 2  The Housekeeping Department  52
Section 1  Introduction  52
Section 2  Dialogues  53
Dialogue 1  Cleaning the Room  53
Dialogue 2  Room Service  54
Section 3  Exercises  56
Section 4  Extensive Reading  59

Unit 3  The Food and Beverage Department  60
Section 1  Introduction  60
Section 2  Dialogues  61
Dialogue 1  Receiving the Dinner  61
Dialogue 2  Special Chinese Food  62
Section 3  Exercises  65
Section 4  Extensive Reading  66

Unit 4  Business Center  68
Section 1  Introduction  68
Section 2  Dialogues  69
Dialogue 1  Ticket Services  69
Dialogue 2  Sending a Fax  70
Section 3  Exercises  73
Section 4  Extensive Reading  74

Unit 5  The Health and Recreation Club  76
Section 1  Introduction  76
Section 2  Dialogues  77
Dialogue 1  At the Health Center  77
Dialogue 2  At Beauty Salon  78
Section 3  Exercises  81
Section 4  Extensive Reading  83

Part Three MICE English

Unit 1  Conference Services  89
Section 1  Introduction  89
Section 2  Dialogues  90
Dialogue 1  Reserving a Conference Room  90
Dialogue 2  Registering at a Conference  91
Section 3  Exercises  93
Section 4  Extensive Reading  95

Unit 2  Expo Services  96
Section 1  Introduction  96
Section 2  Dialogues  97
Dialogue 1  Discussing the Preparation Work for the Exhibition  97
Dialogue 2  Application & Booth Reservation  97
Section 3  Exercises  100
Section 4  Extensive Reading  101

Unit 3  Trade Fairs  103
Section 1  Introduction  103
Section 2  Dialogues  104
Dialogue 1  Visiting a Showroom  104
Dialogue 2  Introducing Oolong Tea  105
Section 3  Exercises  108
Section 4  Extensive Reading  109

Unit 4  Incentive Travel  111
Section 1  Introduction  111
Section 2  Dialogues  112
Dialogue 1  Announcing a Schedule  112
Dialogue 2  Arranging for an Incentive Travel  112
Section 3  Exercises  116
Section 4  Extensive Reading  117

Part Four Scenic Spot English

Unit 1  Dujiangyan Irrigation Project  121
Section 1  Introduction  121
Section 2  Dialogues  122
Dialogue 1  Visiting Dujiangyan Irrigation Project  122
Dialogue 2  Visiting Li Dui Park  123
Section 3  Exercises  127
Section 4  Extensive Reading  128

Unit 2  Mt. Qingcheng  129
Section 1  Introduction  129
Section 2  Dialogues  130
Dialogue 1  Talking About Taoism  130
Dialogue 2  Visiting Shangqing Temple  131
Section 3  Exercises  134
Section 4  Extensive Reading  135

Unit 3  Leshan Giant Buddha  136
Section 1  Introduction  136
Section 2  Dialogues  137
Dialogue 1  A Panoramic View of Leshan Giant Buddha  137
Dialogue 2  Leshan Giant Buddha  139
Section 3  Exercises  142
Section 4  Extensive Reading  143

Unit 4  Mt. Emei  144
Section 1  Introduction  144
Section 2  Dialogues  145
Dialogue 1  Wannian Temple  145
Dialogue 2  The Golden Summit  146
Section 3  Exercises  149
Section 4  Extensive Reading  149

Unit 5  Jiuzhaigou Valley  151
Section 1  Introduction  151
Section 2  Dialogues  153
Dialogue 1  The Shuzheng Lakes  153
Dialogue 2  Nuorilang Falls  154
Section 3  Exercises  157
Section 4  Extensive Reading  158

Part Five Chinese Society and Culture

Unit 1 An Overview of China  161
Section 1  Introduction  161
Section 2  Dialogues  163
Dialogue 1  How Many Wonders Does China Boast?  163
Dialogue 2  Chengdu — A Charming and Liveable City  164
Section 3  Exercises  166
Section 4  Extensive Reading  167

Unit 2  Main Religions in China  168
Section 1  Introduction  168
Section 2  Dialogues  170
Dialogue 1  Talking About China????s Buddhism  170
Dialogue 2  The Taoist Temple and the Five-Peck Rice Sect  171
Section 3  Exercises  173
Section 4  Extensive Reading  174

Unit 3  Traditional Chinese Festivals  175
Section 1  Introduction  175
Section 2  Dialogues  180
Dialogue 1 The Legend of Mid￣autumn Festival — The Archer and the Suns 180
Dialogue 2 Guessing Riddles — The Traditional Activity of
the Lantern Festival  181
Section 3  Exercises  183
Section 4  Extensive Reading  184

Unit 4  Chinese Cuisine  186
Section 1  Introduction  186
Section 2  Dialogues  188
Dialogue 1  Ordering Sichuan Food at a Restaurant  188
Dialogue 2  Tasting Beijing Roast Duck  189
Section 3  Exercises  191
Section 4  Extensive Reading  192

Unit 5  Chinese Art  193
Section 1  Introduction  193
Section 2  Dialogues  197
Dialogue 1  Talking about Kung Fu Movies  197
Dialogue 2  At a Souvenir Shop  198
Section 3  Exercises  200
Section 4  Extensive Reading  201

Unit 6  Traditional Chinese Medicine  203
Section 1  Introduction  203
Section 2  Dialogues  205
Dialogue 1  How to Keep Colds away  205
Dialogue 2  Talking About Chinese Medicine  206
Section 3  Exercises  208
Section 4  Extensive Reading  209
Appendix  Useful Vocabulary for Hotel English  211
Reference  224

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