具體描述
For undergraduate and graduate courses in business.
Understanding The Vast And Expanding Field of E-Commerce
Laudon’s E-Commerce 2016: Business, Technology, Societyemphasizes three driving forces behind the expanding field of e-commerce: technology change, business development, and social issues. A conceptual framework uses the templates of many modern-day companies to further demonstrate the differences and complexities in e-commerce today. An in-depth investigation of companies such as Uber, Pinterest, and Apple kick-off the course while preparing students for real-life scenarios.
In the Twelfth Edition, Laudon and Traver add new or update existing case studies to match developments in the e-commerce field as they exist in today’s tech world. They built in additional video cases for each chapter, making the material even more accessible to students as they prepare for their future roles in business.
本書特色
Pedagogical Aids Help Students See Concepts in Action
.NEW! Text, data, figures, and tables reflect up-to-the-minute developments in e-commerce.
.NEW! Chapter-Opening Cases: In order to help students see how the topics they’re going to read work in the real world, each chapter opens with a case about a leading e-commerce company. These cases relate the key objectives of the chapter to a real-life e-commerce business venture. Cases include:
。The influence of on-demand services such as Uber and wearable technology like Apple Watch (Chapter 3)
。YouTube TrueView online video ads (Chapter 6)
。Twitter’s struggles to make its business model work and be profitable (Chapter 2)
.NEW! Insight Oncase studies contain real-world themes of technology, business, and society. The new and updated studies provide students with a rich understanding of e-commerce and up-to-date coverage of leading controversies and developments.
。NEW! Insight on Technology cases explore the impact of changes in technology on business models used in the online music industry (Chapter 2), study Ford’s use of 3D mobile advertising (Chapter 7), and weigh the triumph of HTML5 over Adobe Flash (Chapter 3).
。NEW! Insight on Society cases cover the Ashley Madison data breach and aftermath (Chapter 5), go in-depth on the Millennial generation (Chapter 9), bring to light Internet surveillance in the U.S and around the world (Chapter 3), and discuss Foursquare and the privacy implications stemming from its efforts to monetize user location data (Chapter 2).
。NEW! An Insight on Business case explores Simply Measured, a social media analytics company (Chapter 7).
.UPDATED! Chapter-Closing Case Studies: Each chapter concludes with a case study based on a real-world organization, including Pinterest’s launch of Buyable Pins and the shift of focus from search to social sharing (Chapter 1). These cases help refresh students’ understanding of chapter concepts by having them apply their knowledge to concrete problems and scenarios.
.Projects at the end of each chapter encourage students to apply chapter concepts using higher-level evaluation skills. Many of these projects make use of the Internet and require students to present their findings in an oral presentation or written report. For example, students may be asked to evaluate publicly available information about a company’s financials at the SEC website, assess payment system options for companies across international boundaries, and/or search for the top ten cookies and the sites they are from on their own computer.
.NEW! Infographics: A variety of additional infographics throughout the book provide a more visual and intuitive access to concepts and information. Infographics make it easier to see and remember patterns and relationships than traditional charts and graphs.
.NEW! Additional video cases have been added to each chapter:
。Chapter 1. The Importance of the Internet for E-commerce
。Chapter 2. Twitter for Business
。Chapter 3. How Freshdesk Uses Amazon Web Services
。Chapter 4. WL Gore Expands Using Demandware
。Chapter 5. Apple Pay vs. Google Wallet vs. PayPal
。Chapter 6. Pandora’s Recommendation System
。Chapter 7. Pinterest Users Engage with Sephora
。Chapter 8. The Right to Be Forgotten
。Chapter 9. Amazon Echo
。Chapter 10. Vox Media
。Chapter 11. Facebook Graph Search
。Chapter 12. Walmart Retail Link
新視野:全球數字商業的深度解析與未來前瞻 ——一部洞察數字經濟演進脈絡的權威指南 第一部分:數字時代的基石:重塑商業範式 本書並非僅僅是對電子商業某一特定年度的記錄或簡單迴顧,而是深入剖析瞭驅動全球數字經濟持續變革的核心動力、理論基礎與實踐策略。它旨在為讀者提供一個超越具體技術迭代周期的宏觀視角,理解互聯網技術如何從根本上顛覆瞭傳統的商業運作模式。 第一章:數字商業的宏觀經濟圖景與驅動力 本章首先勾勒齣全球數字經濟的版圖。我們探討瞭驅動這一革命性轉變的關鍵宏觀力量,包括但不限於全球化進程的數字化加速、移動互聯網的普及率爆炸性增長,以及數據作為新生産要素的價值凸顯。我們詳細分析瞭不同經濟體——發達國傢、新興市場以及轉型經濟體在采納和應用數字商業模式時的差異化路徑與挑戰。特彆地,本章對“平颱經濟”的興起進行瞭深入的機製解讀,闡明瞭雙邊和多邊市場如何通過網絡效應實現指數級增長,並探討瞭這種新商業形態對傳統行業結構(如零售、金融、媒體)的衝擊與重構。 第二章:消費者行為的深度轉變:從“點擊”到“體驗” 數字商業的成功,歸根結底在於對消費者的深刻洞察。本章聚焦於數字原住民一代(Digital Natives)的行為特徵,並拓展到對所有代際在數字化環境下的購買決策過程進行建模。我們超越瞭傳統的AIDA模型,引入瞭更具情境感知(Context-Aware)和情感連接(Emotional Connection)的消費旅程分析框架。這包括對“碎片化注意力經濟”下內容營銷的有效性研究、社交媒體在信任建立與産品發現中的角色,以及“即時滿足”需求對供應鏈和物流係統的極限挑戰。讀者將瞭解到,今天的消費者尋求的不再是單純的交易,而是一段無縫、個性化且價值共享的“體驗”。 第三章:數字化基礎設施與技術倫理的交織 一個強大的數字商業生態依賴於穩健的技術基座。本章係統梳理瞭支撐現代電子商務運行的關鍵技術棧:從雲計算(IaaS, PaaS, SaaS)的彈性擴展能力,到大數據分析在預測建模和動態定價中的應用。更重要的是,本章將筆觸延伸至技術應用所引發的深刻倫理與治理問題。我們詳細討論瞭數據隱私、算法偏見、網絡安全閤規性(如GDPR等全球性法規的影響)對企業運營的約束與要求。我們強調,未來的商業成功將越來越依賴於企業建立的“數字信任度”。 第二部分:垂直領域的創新與戰略部署 數字化的浪潮並非均勻分布,它在不同行業激發齣瞭獨特的創新模式。本部分側重於分析具有代錶性的垂直領域如何通過數字化轉型實現跨越式發展。 第四章:零售業的“全渠道”迷思與實體店的復興 本章深入剖析瞭傳統零售業在麵對純電商衝擊時的戰略選擇。我們摒棄瞭“電商取代實體店”的二元對立論,轉而探討“全渠道整閤”(Omnichannel Integration)的復雜實踐。內容涵蓋瞭“門店即前置倉”的最後一公裏配送優化、綫下體驗店(Showrooming)如何反哺綫上轉化率、以及通過AR/VR技術實現虛擬試穿試用的沉浸式購物體驗設計。我們提供瞭一套評估全渠道戰略有效性的多維指標體係。 第五章:金融科技(FinTech)與支付生態的重構 金融服務業正經曆由技術驅動的結構性調整。本章詳細解析瞭移動支付的普及如何重塑瞭交易的便捷性與成本結構。我們重點分析瞭P2P藉貸、眾籌、數字錢包的全球發展軌跡,以及區塊鏈技術在跨境支付、智能閤約和供應鏈金融中的潛在顛覆性應用。對於傳統銀行而言,本章探討瞭它們如何通過“開放銀行”(Open Banking)戰略,與新興的金融科技公司閤作或競爭,以適應快速變化的監管環境和客戶期望。 第六章:供應鏈的數字化轉型:從綫性到敏捷 全球供應鏈的脆弱性在近年來愈發凸顯。本章將重點放在“工業4.0”背景下的供應鏈智能化。我們詳細介紹瞭物聯網(IoT)在實時資産追蹤、庫存優化中的作用,以及利用人工智能進行需求預測和風險預警的先進方法。特彆是,本章探討瞭“按需製造”(On-Demand Manufacturing)與“3D打印”如何縮短産品上市周期,並為實現高度個性化的産品供應提供瞭技術路徑。 第三部分:數字商業的治理、風險與未來趨勢 商業環境的瞬息萬變要求企業具備前瞻性的風險管理能力和適應性戰略。 第七章:平颱治理、反壟斷與全球監管的張力 隨著少數科技巨頭在全球數字經濟中占據主導地位,監管機構的關注度空前提高。本章係統梳理瞭針對大型數字平颱的反壟斷調查焦點,例如市場支配地位的認定、數據獲取和使用上的公平性問題。同時,我們探討瞭各國在數據主權、跨境數據流動以及數字稅收方麵的不同立場,分析瞭這些監管張力如何影響跨國數字企業的全球擴張戰略。 第八章:商業模式創新與可持續發展 本書的收官部分聚焦於麵嚮未來的創新。我們探討瞭“訂閱經濟”(Subscription Economy)的深化應用及其對客戶終身價值(CLV)的提升作用。此外,本章將數字商業與全球可持續發展目標(SDGs)相結閤,分析瞭循環經濟模型(Circular Economy)如何通過數字化工具得以高效實施,例如通過平颱優化二手市場交易、減少資源浪費,從而實現經濟效益與社會責任的雙贏。未來的數字商業競爭,將是技術、倫理和可持續性三者結閤的競爭。 --- 本書特點: 理論與實踐的完美融閤: 結閤瞭最新的學術研究成果與全球領先企業的實戰案例分析。 前瞻性視角: 重點關注新興技術對商業模式的深層影響,而非短期市場熱點。 結構嚴謹,邏輯清晰: 從宏觀環境到垂直應用,再到治理與未來趨勢,層層遞進,確保讀者構建完整的知識體係。