具体描述
本书共包括十四个单元，内容涵盖餐饮服务中的基本流程，举凡餐厅订位、餐桌摆设、顾客接待、接受点餐与用餐服务、结帐、传唿顾客与代客留言及顾客抱怨处理等，都逐一透过句型练习、情境对话等作详尽的介绍。此外教材并设计问题回应、自我测试、听力测验、家庭作业等让同学对所学有充分的练习机会，最后再透过游戏、角色扮演等活动让同学可以对该单元再深入浅出作整体性综合练习。
著者信息
图书目录
Unit 1 Reservation
Unit 2 Table Setting
Unit 3 Receiving Customers
Unit 4 Taking Orders and Serving Meals
Unit 5 Paying Bills
Unit 6 Paging Services
Unit 7 Dealing with Complaints
Unit 8 Reservation
Unit 9 Serving Meals
Unit 10 Serving Drinks
Unit 11 Chinese Restaurant
Unit 12 Japanese Restaurant
Unit 13 Western Style Restaurant
Unit 14 Room Service
Unit 2 Table Setting
Unit 3 Receiving Customers
Unit 4 Taking Orders and Serving Meals
Unit 5 Paying Bills
Unit 6 Paging Services
Unit 7 Dealing with Complaints
Unit 8 Reservation
Unit 9 Serving Meals
Unit 10 Serving Drinks
Unit 11 Chinese Restaurant
Unit 12 Japanese Restaurant
Unit 13 Western Style Restaurant
Unit 14 Room Service
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