Part Ⅰ Lesson 1 Marketing and Marketing Mix 营销与营销组合 Lesson 2 The Nature of Tourism Services 旅游服务的性质特点 Lesson 3 Product Mix & Product Life Cycle 产品组合和产品生命週期 Lesson 4 Service Design and Positioning 服务的设计与定位 Lesson 5 Pricing the Product 产品定价 Lesson 6 Marketing Control 营销管理 Lesson 7 SWOT Analysis SWOT分析法 Lesson 8 Market Research Tool—Survey and Questionnaire 市场调研工具:调查与问卷 Part Ⅱ Lesson 9 Understanding Decision-making Process 了解顾客决策过程 Lesson 10 Ways of Segmenting the Market 如何细分市场 Lesson 11 Distribution—Getting Your Product to the Market 如何进行分销 Lesson 12 Employees—the People Element in Service Delivery 僱员:服务业的人员要素 Lesson 13 Public Relations for Tourism Industry 旅游公共关系 Lesson 14 Relationship Marketing 关系营销 Lesson 15 Sales Promotion in Tourism 旅游促销 Lesson 16 Media Selection in Tourism Advertisement 旅游广告媒体的选择 Lesson 17 Direct Marketing 直接营销 Lesson 18 Differentiated Marketing and Niche Marketing 差异性营销和补缺性营销 Lesson 19 Internet Marketing 网路营销 Lesson 20 Travel Brochures 旅游宣传册 Lesson 21 Experiential Marketing 体验式营销
Part Ⅲ Lesson 22 Marketing for Theme Parks 主题公园营销 Lesson 23 Hotel Marketing 饭店营销 Lesson 24 Database Marketing in Travel Industry 旅游业中的大数据营销 Lesson 25 Destination Marketing Strategy:Image-making 目的地营销策略:形象塑造 Lesson 26 Marketing and De-marketing for Eco-tourism 生态旅游营销和反营销 Lesson 27 Marketing to Luxury Travelers 豪华旅游市场营销 Lesson 28 Heritage Tourism Marketing 文化遗产旅游营销 Lesson 29 Timeshare Marketing 分时度假营销 Lesson 30 Cross-cultural Tourism Marketing 跨文化旅游营销 Lesson 31 Marketing for Convention Tourism 会议旅游营销 Lesson 32 Marketing Festival,Fairs and Special Events 节庆、展会和特别活动营销 Lesson 33 Marketing Sport Event Sponsorship 体育赛事赞助营销