具体描述
Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.
1.Includes All in a Day’s Work vignettes that are now numbered for easy identification.
Poses true-to-life lodging problems as well as possible solutions.
Develops decision-making skills and prompts class discussion.
2.Provides extensive Discussion Questions and Team Activities for each chapter.
Gives instructor’s ready-made homework problems and a variety of assignment activities.
3.dentifies and defines lodging language.
Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.
1.Includes All in a Day’s Work vignettes that are now numbered for easy identification.
Poses true-to-life lodging problems as well as possible solutions.
Develops decision-making skills and prompts class discussion.
2.Provides extensive Discussion Questions and Team Activities for each chapter.
Gives instructor’s ready-made homework problems and a variety of assignment activities.
3.dentifies and defines lodging language.
Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.
著者信息
作者简介
David K. Hayes
现职：
Full time author-consultant
Jack D. Ninemeier
现职：
Michigan State University
Allisha A. Miller
现职：
Dearborn Heights, Michigan
David K. Hayes
现职：
Full time author-consultant
Jack D. Ninemeier
现职：
Michigan State University
Allisha A. Miller
现职：
Dearborn Heights, Michigan
图书目录
Ch1IntroductiontotheLodgingIndustry
Ch2TheStructureoftheLodgingIndustry
Ch3GuestServiceintheLodgingIndustry
Ch4ManagingLodgingOperations
Ch5StaffingtheLodgingOperation
Ch6TheFrontOfficeDepartment
Ch7TheSalesandMarketingDepartment
Ch8TheHousekeepingDepartment
Ch9TheMaintenanceDepartment
Ch10FoodServiceandMeetingManagementinLimited-ServiceHotels
Ch11FoodandBeverageOperations:Full-ServiceHotels
Ch12HotelAccounting
Ch13SafetyandSecurity
Ch14CareersintheLodgingIndustry
Ch2TheStructureoftheLodgingIndustry
Ch3GuestServiceintheLodgingIndustry
Ch4ManagingLodgingOperations
Ch5StaffingtheLodgingOperation
Ch6TheFrontOfficeDepartment
Ch7TheSalesandMarketingDepartment
Ch8TheHousekeepingDepartment
Ch9TheMaintenanceDepartment
Ch10FoodServiceandMeetingManagementinLimited-ServiceHotels
Ch11FoodandBeverageOperations:Full-ServiceHotels
Ch12HotelAccounting
Ch13SafetyandSecurity
Ch14CareersintheLodgingIndustry
图书序言
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