图书序言
第一章 为什么人际关系对成功很重要?
如果你私底下觉得某人是个微不足道的无名小卒,那么面对面的时候,你也无法让他觉得他有任何重要性。
You can’t make the other fellow feel important in your presence if you secretly feel that he is a nobody.
──莱斯.吉柏林(Les Giblin)
人际关系的源头始于尊重,你必须打从心底看重他人、尊敬他人。
When it comes to relationships, everything begins with respect. With the desire to place value on other people.
第二章 我需要了解别人什么?
人与人之间过半数的纷争与冲突,并不是来自意见的差异或无法达成共识,而是彼此间缺乏了解所致。
Half of all the controversies and conflicts that arise among people are caused not by differences of opinion or an inability to agree, but by the lack of understanding of one another.
当我们了解对方的观点──了解他尝试要做的事──十次有九次,他想做的都是对的。
When we understand the other fellow’s viewpoint - understand what he is trying to do - nine times out of ten he is trying to do right.
──杜鲁门总统(President Harry Truman)