Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e pdf epub mobi txt 电子书 下载 2025

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图书标签:

• Hospitality Law
• Hotel Law
• Restaurant Law
• Tourism Law
• Legal Issues
• Hospitality Management
• Risk Management
• Contracts
• Liability
• Regulations

Overview

　　Is an unhappy restaurant guest legally entitled to a refund for food she ate?  Is a hotel required to replace money that a guest claims was taken from his room?  Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?

　　Hospitality Law, Third Edition provides readers with answers to these questions and more.  Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, Hospitality Law benefits students by emphasizing preventive legal management and effective decision-making.

　　This Third Edition gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more.

Author Information

　　Stephen Barth is an attorney and Professor of Hospitality Law and Leadership at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, Texas. He is also the founder of HospitalityLawyer.com.

商业法律实务前沿：全球化背景下的企业风险管理与合规策略 导言 在日益复杂和快速变化的全球商业环境中，企业面临的法律和监管挑战远超以往任何时期。从劳动关系的微妙平衡到数据隐私的严格要求，再到国际贸易协定的复杂解读，每一个决策都可能牵动着企业的声誉、财务稳健乃至生存。本书旨在为企业管理者、法律顾问以及高级商业专业人士提供一套全面、深入且极具实操性的法律风险管理框架和前沿合规策略。我们聚焦于企业运营中最为关键和动态的法律领域，强调如何将法律合规深度融入日常战略规划，实现风险的有效预防与主动管理。 第一部分：企业治理与结构性法律挑战 本部分深入探讨现代公司治理的核心议题，旨在建立坚实、透明且负责任的组织基础。 1. 现代公司治理的演变与董事会责任： 详细分析当前监管机构对董事会独立性、多元化和问责制的要求。重点解析“信义义务”和“勤勉义务”在不同司法管辖区下的最新判例法解释，探讨如何在董事会层面建立有效的风险监督机制（如设立专门的合规或审计委员会）。讨论新兴的ESG（环境、社会和治理）标准如何重塑董事会的战略决策过程，以及对气候相关风险披露的法律要求。 2. 股东诉讼与衍生诉讼的实务应对： 系统梳理股东派生诉讼和直接诉讼的法律基础、立案标准和程序要求。提供证据开示阶段的策略性应对，包括内部调查的合法性保障、文件的保护（如律师工作成果特权）以及与发起诉讼股东团体的和解谈判技巧。分析“充分信息披露”在预防和辩护过程中的核心作用。 3. 合同法的技术性应用与争议解决： 超越基础合同条款，本书侧重于高价值商业合同中的关键性法律陷阱。深入剖析不可抗力条款在现代供应链中断事件中的适用性；探讨技术性合同中的“期望落空”和“情势变更”原则的界限；并详细比较不同管辖区下违约救济措施的有效性，特别是惩罚性损害赔偿和特定履行命令的取得难度。 第二部分：全球化运营中的劳动与人力资源法律前沿 在全球人才流动和远程工作模式日益普遍的背景下，人力资源管理面临着跨越国界的法律复杂性。 4. 跨国劳动力的雇佣关系构建与终止： 对比分析主要经济体（如欧盟、北美和亚洲关键市场）在雇佣合同、工作时间规定和集体谈判权利方面的显著差异。重点解析“独立承包商”与“雇员”的界定标准在全球范围内的趋严趋势，及其对企业税务和福利义务的重大影响。详细阐述在跨国裁员或重组时，如何遵守当地的通知、咨询和遣散费规定，以避免集体诉讼风险。 5. 职场公平、反歧视与多元化合规： 深入探讨基于性别、种族、年龄及性取向的歧视法律在不同地域的实践范围。分析“同工同酬”立法对薪酬体系的冲击，并提供建立客观、可量化的绩效评估体系以抵御歧视指控的操作指南。讨论“反骚扰”政策的有效性——如何设计既符合法律要求又能在企业文化中落地执行的报告和调查机制。 6. 知识产权与商业秘密的全球保护： 商业秘密作为企业核心资产的法律保护是本章重点。详细阐述在技术转让、合资企业建立或员工离职过程中，如何通过精心设计的保密协议（NDA）、竞业限制协议（Non-Compete）和“防火墙”设置来固化保护。对比《美国保护法》与《欧盟商业秘密指令》在举证责任和临时禁令申请上的差异。 第三部分：监管合规与新兴风险领域 面对日益收紧的全球监管环境，本部分聚焦于企业必须具备前瞻性的合规能力领域。 7. 反腐败与反贿赂法律的全球协同挑战： 详细解析《美国海外反腐败法》（FCPA）和《英国反贿赂法》在全球范围内的域外适用性及其对第三方中介机构管理的严格要求。重点讨论内部控制系统的设计——如何通过尽职调查（Due Diligence）机制识别高风险供应商和合作伙伴，以及如何构建强健的“合规文化”以对抗“了解即可容忍”的风险倾向。 8. 数据隐私、安全与跨境数据流动的法律博弈： 将数据隐私视为运营核心而非仅仅是IT问题。深入分析《通用数据保护条例》（GDPR）的关键原则（如目的限制、数据最小化）与美国各州（如CCPA/CPRA）规定的冲突与整合。重点讲解在跨境数据传输中，如何合法利用标准合同条款（SCCs）、充分性决定或绑定公司规则（BCRs）确保数据流动的合规性，并解析数据泄露事件发生后的法定通知流程及时效性。 9. 消费者保护法与产品责任的演进： 考察传统产品责任法在面对数字化产品和服务时的挑战。探讨软件缺陷、算法偏见导致的“不安全产品”的法律责任归属问题。分析针对误导性营销和不公平商业行为的监管趋势，强调透明度在广告和定价策略中的必要性。 结论：构建适应性法律风险管理体系 本书的最终目标是引导企业超越被动的“被动应对”模式，转向主动的“风险前瞻”战略。通过整合治理、人力资源和前沿监管领域的最新法律要求，企业可以构建一个既能适应全球化复杂性，又能有效支持创新和增长的弹性法律风险管理体系。理解这些法律前沿不仅是规避罚款的手段，更是提升企业运营效率、增强投资者信心的关键驱动力。

Chapter 1. Prevention Philosophy.
1.1 The Future Hospitality Manager and the Legal Environment.
1.2 The Hospitality Manager and Legal Management.
1.3 Preventative Legal Management.
Legally Managing At Work: Applying the Stem Process in Hospitality Management.
1.4 Ethics and the Law.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 2. Government Agencies That Impact the Hospitality Industry.
2.1 Federal Regulatory and Administrative Agencies.
2.2 State Regulatory and Administrative Agencies.
2.3 Local Regulatory and Administrative Agencies.
2.4 Regulatory Interaction and Oversight Impacting Travel and Tourism.
2.5 Managing Conflicting Regulations.
2.6 Responding To an Inquiry.
Legally Managing At Work: Recommended Steps for Responding To Inquiries and Complaints by Government Agencies.
2.7 Monitoring Regulatory Change.
International Snapshot: Immigration.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 3. Hospitality Business Structures.
3.1 The Importance of Business Structure.
3.2 Common Hospitality Organizational Structures.
3.3 Common Hospitality Operating Structures.
3.4 The Agency Relationship.
International Snapshot: What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 4. Business Contracts.
4.1 Introduction to Contracts.
4.3 The Uniform Commercial Code (UCC).
Legally Managing At Work: Reducing No-Show Reservations.
4.4 Preventative Legal Management and Contracts.
International Snapshot: International Contracts.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 5. Significant Hospitality Contracts.
5.1 Specific Contract Clauses.
5.2 Franchise Contracts.
Management Contracts.
5.4 Conference Services Contracts.
International Snapshot: A Comparison Of Franchise Disclosure Requirements Under Untied States Law And International Law*.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 6. Legally Managing Property.
6.1 Introduction to Property.
6.2 Purchasing Property.
6.3 Financing the Purchase of Property.
6.4 Leasing Property.
Legally Managing At Work: Legal Considerations of Buying Versus Leasing.
6.5 Respecting Intellectual Property Rights.
International Snapshot: U.S. Hotel Companies Seeking Trademark Protection May Now File In The U.S. For Protection Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 7. Legally Selecting Employees.
7.1 Employee Selection.
7.2 Discrimination in the Selection Process.
Legally Managing At Work: Accommodating Disabled Employees.
7.3 Verification of Eligibility to Work.
7.4 The Employment Relationship.
International Snapshot: Canadian Employment Laws.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 8. Legally Managing Employees.
8.1 Employment Relationships.
8.2 Workplace Discrimination and Sexual Harassment.
8.3 Family and Medical Leave Act.
8.4 Compensation.
Legally Managing At Work: Calculating Overtime Pay For Tipped Employees.
8.5 Managing Employee Performance.
Legally Managing At Work: Guidelines for Conducting Defensible Employee Terminations.
8.6 Unemployment Claims.
8.7 Employment Records and Retention.
8.8 Employment Posters.
8.9 Workplace Surveillance.
International Snapshot: Managing Employees Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 9. Your Responsibilities As A Hospitality Operator.
9.1 Duties and Obligations Of A Hospitality Operator.
9.2 Theories of Liability.
9.3 Legal Damages.
9.4 Anatomy of A Personal Injury Lawsuit.
Legally Managing At Work: The Manager’S Role in Litigation.
9.5 Responding To An Incident.
Legally Managing At Work: Responding To an Accident.
International Snapshot: Negligence.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 10. Your Responsibilities As A Hospitality Operator To Guests.
10.1 Accommodating Guests.
10.2 Guest Privacy.
Legally Managing At Work: Law Enforcement and Guest Privacy.
10.3 Facility Maintenance.
Legally Managing At Work: Five Steps to Facility Evaluation.
10.4 Responsibilities To Nonguests.
10.5 Removal Of Guests.
Legally Managing At Work: Responding To Guest Health Emergencies.
International Snapshot: Should Foreign Governments Adopt Provisions From The USA Patriot Act To Combat Terrorists Acts
Against The Hospitality Industry?
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 11. Your Responsibilities For Guests’ Property.
11.1 Liability for Guests? Property.
11.2 Bailments.
11.3 Property with Unknown Ownership.
Legally Managing At Work: Disposing Of Found Property.
International Snapshot: Limited Liability of Innkeepers in Canada.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 12. Your Responsibilities When Serving Food and Beverages.
12.1 Serving Food.
Legally Managing At Work: Steps to Take When a Guest Complains Of Foodborne Illness.
12.2 Truth in Menu Laws.
12.3 Serving Alcohol.
International Snapshot: International Perspective on Food And Beverage Litigation.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 13. Legal Responsibilities in Travel and Tourism.
13.1 Travel.
13.2 Travel Agents and Tour Operators.
13.3 Transportation and Common Carriers.
13.4 Tourism.
13.6 Online Travel Sales.
Legally Managing At Work: Internet Advertising Checklist.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 14. Safety and Security Issues.
14.1 The Importance of A Protected Environment.
14.2 Safety and Security Programs: Four-Step Safety and Security Management Method.
Legally Managing At Work: Establishing an Effective Guestroom Lock Policy.
14.3 Crimes against Hospitality Businesses.
Legally Managing At Work: Procedures to Reduce the Incidence of Skipping.
Legally Managing At Work: Guidelines for Handling Credit Cards.
Legally Managing At Work: Personal Check Verification.
14.4 Crisis Management Programs.
Legally Managing At Work: Guest Relations in A Crisis Situation.
Legally Managing At Work: Guidelines for Dealing with the Media During A Crisis.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

Chapter 15. Managing Insurance.
15.1 Introduction to Insurance.
15.2 Types of Coverage.
15.3 Selecting an Insurance Carrier.
15.4 Selecting the Insurance Policy.
15.5 Policy Analysis.
International Snapshot: Hotels Operating Internationally Need To Think Globally About Their Insurance Programs.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.

评分☆☆☆☆☆

这本书简直是为我量身定做的！我一直深耕酒店管理行业，经常会遇到各种各样棘手的法律问题，从合同纠纷到员工关系，再到公共安全和知识产权，真是让人头疼不已。市面上也看过不少相关的书籍，但总觉得要么过于理论化，要么不够贴近实际操作，读起来晦涩难懂，学习效果也不尽如人意。直到我发现了《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》，我才觉得找到了救星。这本书的语言风格非常接地气，不像有些法律书籍那样充斥着晦涩难懂的法律术语，而是用一种更容易理解的方式来解释复杂的法律概念。而且，它不仅仅是理论的堆砌，更包含了大量的案例分析和实际操作建议，让我能够清晰地看到这些法律原则是如何在酒店业的具体环境中应用的。我特别喜欢书中对风险管理的探讨，它详细列举了可能出现的各种法律风险，并给出了切实可行的规避措施，这对于我这个管理者来说，简直是无价的指导。这本书帮助我更系统地梳理了酒店运营中涉及的法律知识，让我能够更自信地处理日常工作中遇到的法律挑战。

评分☆☆☆☆☆

作为一个对法律领域稍有涉猎的新晋酒店投资者，我一直在寻找一本能够帮助我快速建立起法律知识框架的指南。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》恰恰满足了我的需求。这本书的结构设计非常清晰，从最基础的法律概念入手，循序渐进地深入到更复杂的议题，让我这样一个初学者也能轻松跟上。它非常详尽地涵盖了酒店业的各个方面，包括但不仅限于租赁协议、雇佣法、消费者保护、食品安全法规以及合规性问题。书中提供的实操性建议，比如如何撰写有效的合同条款，如何处理客户投诉以避免法律纠纷，以及如何确保员工遵守相关法律法规，都给我留下了深刻的印象。这本书不是一本枯燥的教科书，而更像是一位经验丰富的法律顾问，耐心地引导你理解每一个环节。通过阅读这本书，我不仅增长了法律知识，更重要的是，我学会了如何运用这些知识来保护我的投资，并确保我的酒店能够合法合规地运营，为客户提供安全、优质的服务。

评分☆☆☆☆☆

在我看来，这本《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》是一本极具前瞻性和实用性的著作。它不仅仅是一本法律书籍，更是一本关于酒店业风险管理和合规经营的宝典。书中对各种法律风险的识别和应对策略的探讨，让我对酒店行业潜在的法律雷区有了清晰的认识。我尤其欣赏它对于新兴法律问题的关注，例如数据隐私保护和网络安全等，这对于现代酒店业的发展至关重要。这本书的语言风格非常平实易懂，即便是没有深厚法律背景的读者，也能够轻松理解其内容。而且，它并非照搬照抄，而是结合了酒店行业的实际情况，提供了许多切实可行的解决方案。通过阅读这本书，我不仅能够学习到如何避免法律风险，更能够了解到如何利用法律来提升酒店的运营效率和客户满意度。这本书绝对是酒店管理者、法律顾问以及所有关心酒店行业法律事务人士的必备读物。

评分☆☆☆☆☆

这本书就像是一张详尽的地图，为我在复杂多变的酒店法律环境中指明了方向。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》的出现，极大地缓解了我长期以来对法律问题的焦虑。作为一名在酒店行业摸爬滚打多年的从业者，我深知法律知识的重要性，但如何系统地学习和掌握这些知识，却一直是个难题。这本书的优点在于，它将抽象的法律概念具象化，通过大量的真实案例，生动地展示了法律在酒店业中的实际应用。我能够从中学习到如何处理复杂的合同纠纷，如何应对员工的劳动争议，如何妥善处理客户投诉，以及如何确保酒店设施的安全性，避免因疏忽而导致的法律责任。这本书的实用性毋庸置疑，它为我提供了一套清晰的行动指南，让我在面对各种法律挑战时，能够更加从容和自信。它不仅提升了我的法律素养，更重要的是，让我对酒店行业的风险管理有了更深刻的认识，从而能够更好地保护酒店的利益。

评分☆☆☆☆☆

我一直认为，在竞争激烈的酒店行业，法律合规性是企业能否长远发展的基石。然而，现实情况是，很多酒店经营者在这方面存在知识盲区。《Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e》这本书，准确地说，是它所蕴含的理念，为我提供了一个全新的视角来看待法律问题。它打破了我对法律的刻板印象，让我认识到法律并非是企业的绊脚石，而是企业规范化运营、规避风险、提升竞争力的重要工具。书中对一些常见法律问题的剖析非常深入，能够让你了解到，看似微不足道的疏忽，一旦触及法律，可能会引发严重的后果。它不仅仅是简单地罗列法律条文，更侧重于引导读者思考，如何将法律要求融入日常的管理流程中，如何建立起一套有效的内部控制体系来预防潜在的法律风险。我尤其欣赏书中关于危机管理的讨论，它提供了许多富有洞察力的策略，能够帮助酒店在面对突发事件时，最大限度地减少法律上的损失，并维护企业的声誉。